Since 1946, people have trusted Koorsen to protect their businesses and homes. From our knowledgeable sales people to our highly trained technicians, we have been committed to providing complete fire protection and security solutions that don’t just protect buildings—but protect lives too.
Koorsen Fire & Security (koorsen.com) has 213 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Tools & Equipment · Lebanon, Indiana
Excellent
Tools & Equipment · Indianapolis, Indiana
Poor
Tools & Equipment · Columbia, South Carolina
Excellent
Tools & Equipment · Brooklyn, New York
Excellent
Showing 22 reviews with 3 stars · Clear filters
Michael H.
Everyone was nice. Getting me on the schedule seemed to be a challenge
Response from Koorsen Fire & SecurityAug 16, 2019
Thank you so much for the feedback. We do hope that you are able to get scheduled at a convenient time for you. Please feel free to reach out to [email protected] if you have any questions or concerns.
Roger V.
The tech's are very good but the office not so much
Mark B.
My experience with the SafePath installation was not very good. There seems to be a disconnect in your company communication. The inspection team does not know what is going on in the field.
Uriah H.
Koorsen, We are really pleased to have Koorsen Fire & Security on board with our school facility. Bringing our facility up to date is going to be a challenge. We are confident that Koorsen can make this happen. We were hoping for a quick transition but, as to be expected with an old system, there have been some hiccups. Overall, we are happy with our choice and hope to have Koorsen's continued support for years to come.
CMC and Maintenance - Roger B.
Numerous problems this past year with scheduled inspections being late and reports late and incomplete. This has improved somewhat after discussing this issue with their account representative but is still not good.
Greg K.
First of all, I did not like the idea of signing the technicians phone after the initial contact without seeing what I was signing for. Second, the technician was not totally clear on the procedure of taking my extinguishers to be tested etc. and then returning them later. I had gotten the impression, he was leaving old extinguishers for my newer ones. After repeated calls, the technician at last brought them back after more than two weeks. The technician was polite in his dealings with me. The office personnel were also polite. One person even offered to deliver the extinguishers herself. Your company took over the local company that I had some experience with in which this activity never occurred before. Hope this was helpful.
Randy T.
Still lacking in response to issues
Russ W.
The service tech was friendly and helpful; unfortunately, because they had recently changed to a new computer system, he had no records of how many extinguishers to inspect or their locations.