KOODINGReviews of kooding.com

Response from KOODINGDec 29, 2019

Dear Nathan, Thank you for your feedback. We reviewed your order and we see that your order was shipped on 12/3, which is within the expected ship-out date (12/3 – 12/10) we originally promised, and it was delivered on 12/6. We don’t see any issue with your order, please let us know if you need further assistance. Thank you.

Response from KOODINGDec 29, 2019

Dear Veronika, Thank you for your feedback. We shipped your order the same day you placed it, however we were notified by the shipping courier that your shipping country is categorized as “High Risk Shipping Country”, which means there could be delays and shipping issues due to complex customs process. This is out of our control as this is solely controlled by your country’s customs regulation. We apologize for any inconvenience and please let us know if you need further assistance. Thank you.

Response from KOODINGNov 27, 2019

We are sorry you feel your order was delayed. We checked your order and we noticed that 8 of 10 products you ordered were delivered in 2 days. The other 2 items were unfortunately backordered by the brands and they were eventually shipped out. If you have any concern regarding your order please don’t hesitate to contact us (https://www.kooding.com/contact-us) and we will be more than glad to look into further.