KOODINGReviews of kooding.com

I understand that due to COVID-19 that things will get delayed. But at least have some decency to notify your customers about delays for certain "BRANDS" you call them. I also read that a $9.99 processing fee applies to returns if we request for them to be credited back to our original form of payment. Now that rule applies only if you were truthful enough with your products. First thing is the photos don't really match the actual items. Second is that the "BRANDS" are different from what I got which is misleading and can be deemed as a fraud. I purchased "REDHOMME" and "TIAG" pants from the site and when they came in the brand was "TRIPLE J" and look very identical to one another even if it was 2 different styles from 2 different brands. Another thing is if you go to the photos shown on the website the tags are BLURRED OUT for what? what is the reasoning behind these? Quality is also cheap like Forever 21 Plus the customer service representative would even tell me they couldn't compensate the processing fee as I am verbatim "cancelling" the whole order. If you had good customer service and management you would have the decency to waive off the processing fee as you did not even meet the processing deadline of 21 days and have I not reached out to customer service I would be waiting in limbo? Please be professional enough on how you rectify cases like these. I tried to work this out with your customer service department but I have to escalate this to Paypal as you have the audacity to insist that I have to shoulder the processing fee of $9.99. $9.99 is $9.99 especially at these tough times $9.99 wouldn't grow out from trees.

AVOID THIS STORE $9.99 for RETURN. Check their return policy before making orders. They will charge you $9.99 for the return processing fee. The quality of their products is really BAD. The worst thing is, I tried to leave a review for future customers, but it has never posted. They hide bad reviews for their products.

they take your money and GHOST you. PLEASE LEARN FROM MY EXPERIENCE AND AVOID THIS SCAM WEBSITE AT ALL COSTS. Order items two months ago (I live in Japan so I was expecting fast delivery) but I did not receive any update. I even tried to cancel all my items but I got NO NEWS from them either. I've spend 200$ and i won't give up until I got my refund but do not make the same mistake as me. i will leave bad and honest review on every site and even on social media to warn everyone. Seems like this is the only way to get their attention and get your refund. I suggest everyone that has been scam to do the same thing and leave bad reviews as much as you can.

Bad quality, bad service

Order items and did not receive any update on my order for a MONTH until I contact them and cancel my items and they promised to refund but after 2 months I haven't received any refund back. SCAM sites!!!

UPDATE#2 6/8/2020 Second response from seller said I could return "unopened" masks for a refund at my expense. How could I know that the masks don't work as advertised if I hadn't opened them and tried to use them? And then I'm supposed to return the ones I haven't opened, again at MY expense, and I'm left losing money on shipping and for the ones I tried on only to discover they don't work? Ridiculous and unethical business practices by this company. Just look at the other poor reviews. Same issues. UPDATE 5/2/2020 - Kooding responded to me after I posted this review. They offered to make an exception and allow me to return the masks IF I changed my review. That is unethical and I will not do that. I will leave my review as it is so others can make an informed decision about this company. FWIW, the review I left about these masks on their website disappeared. I wonder how many other bad reviews have been deleted by this company. ORIGINAL REVIEW: They are selling masks claiming they protect the wearer from coronavirus when they don't allow the wearer to actually breathe through the mask. The air is pulled in from around the sides, leaving the wearer completely vulnerable to whatever is in the air. Kooding's response when asked about it was this, "We are sorry to hear that you did not like the products. However, breathing around the side is normal in cotton masks with minimum air flow through the front and it does in fact protect from the virus. If you are looking for high level of protection we are soon launching KN95 masks which will allow better protection." The mask they're selling doesn't work and when you complain, they won't let you return it and instead try to sell you something else. I regret not doing more research on this company before giving them my money.

Don’t buy from here. They’re a bunch of scammers and it’s probably very rare they actually ship packages to customers. I haven’t received the items I ordered almost 3 months ago. I contacted them twice and they told me the same, “Please wait 1-2 weeks before your items are shipped” two months apart. It’s obvious they have really bad management or they’re just scammers. Order from yesstyle instead if you’re looking for cute, Asian style clothes/accessories (I’ve received my package from there in less than a week, so they’re reliable). Save your money and don’t get scammed like me. They have poor customer service; I contacted them telling I would want a cancellation on my orders and they completely ignored that and “thanked me” for my “patience” and told me my orders will be shipped in 1-2 weeks. The same thing they told me two months back.

I haven’t get the stuff for a month and half. I’m feeling like scam. When I can get it!!!