KOODINGReviews of kooding.com

Response from KOODINGNov 14, 2020

Thank you for your feedback. Please note that it’s a common practice for banks to verify first time or/and international transaction to verify it was purchased by you. If you have more questions about the verification process, please contact your bank. We have canceled your order and if you have any questions please don’t hesitate to contact us at https://www.kooding.com/contact-us.

Response from KOODINGNov 13, 2020

Thank you for your feedback. We are sorry to hear you were not satisfied with the product. You can always return your product by following our Return Policy. We will also relay your feedback to the brand. Thank you.

Response from KOODINGNov 11, 2020

Thank you for your feedback. According to our record, your order was canceled per your request. We also noticed you issued a dispute on the order while we were processing the cancellation of your order. In that case the refund dispute goes through a long process by the financial institution. We will double check the outcome of the dispute and let you know directly in a separate email. Thank you.

Response from KOODINGOct 29, 2020

Thank you for your feedback. According to our record, you have purchased 34 items and returned 26 items and only kept items that are non-returnable. You have made returns in every orders you have purchased. Our abusive return detection system has also detected that you have been creating 8 new accounts to take advantage of free first returns. This is in violation of our Terms of Use and Return Policy you agreed upon your purchase. We are sorry for the inconvenience and please let us know if you have any other concerns.

Response from KOODINGOct 29, 2020

Thank you for your feedback. We are sorry you were not satisfied with the return experience. We provide free, fast, and low cost shipping service to our global customers. This is possible because we cover most of the shipping fees for our customers and we are making returns as easy as possible with small fees. There are many customers around world, who are facing high shipping and return fee, customer service issue, and language barriers to shop Korean products. KOODING is founded with the mission to help those customers around the world and give access to authentic and high-quality Korean products. Thank you for your understanding and let us know if you have any other concerns here: https://www.kooding.com/contact-us

Response from KOODINGOct 27, 2020

Thank you for your feedback. We are sorry to hear you were not satisfied with shipping time. Your order experienced delay due to Korean thanksgiving week with all carriers and brands closed for the entire week. This was noted during checkout with new expected ship out date. Your order was processed as soon as brands started the operation and was shipped 2 days earlier than expected shipped out date. Thank your for your understanding.

Response from KOODINGAug 13, 2020

Thank you for your feedback. According our record your order was shipped-out within the promised ETA ship-out date which was indicated during the checkout. However, we do see that carrier did take couple of more days to deliver your package as the date fell on the weekend. Thank you for your understanding and let us know if you have any other concerns.

Response from KOODINGJul 23, 2020

Thank you for your feedback. According to our record, your order was placed on 5/17 and was shipped the next day on 5/18. Your order was delivered on 5/22. We were not able to identify any delay or change of date during this process. Don't hesitate to contact us https://www.kooding.com/contact-us if you have any other concerns.