KOODINGReviews of kooding.com

The product was simply never shipped. When I initially flagged it after a month, customer service answered immediately apologising and saying they would look into it straight away. I never heard from them again after two more complaints. No where on the site to request a refund automatically. I should have known, to be honest. Very disappointed. DISGUSTING business practice and a complete scam. Give me my money back!

I ordered 3 items on 2 Jan and was hopeful of receiving the beautiful clothing by CNY since website stated it would take 15 business days. No notification thereafter until 16 Jan, when I was notified 1 item was not in stock at supplier side. I didn't know they do not have ready stocks with them. In the end I opt for refund for that item. I then continue to wait for delivery of the other 2 items. Sent them another enquiry on delivery and they replied that they are unable to deliver by CNY. I ended up looking for clothes from another source urgently. On 23 Jan, they notify me that another item was out of stock. This is so frustrating. They asked if I want to proceed or refund and I opted for FULL REFUND on 27 Jan. Since then, they did not reply me or update me despite my enquiries. Aren't they based in US? (I realised this only later) CNY is not even a public holiday in US and I don't understand why they are ghosting me. This is not the way to do business. Please stop the procrastination and refund me as soon as possible.

DO NOT ORDER FROM THIS WEBSITE! Kooding used to deliver. Something happened about a year ago, and now it is a total scam. They take the money but they do not ship. My initial order was July 3, 2024. They cancelled that order after months. They issued gift card on October 27th. I put a different order using the gift card (and spending a bit more since it is hard to find something you like at the exact price point) next day. Now it is January 24, 2025. I sent 3 more emails. Nothing. SCAM, SCAM, SCAM!

Scam scam scam. Stay away. Just lost over $100.

Almost feels like they are scamming you by not sending the item soon enough. We order expedited shipping and paid extra money but the never got anything from them for past three weeks! Not even a reply email after requesting the item refund…. Truly horrible experience. Stay away!!

Don't order on their website. The products are first sent from the supplier to their warehouse and then sent to your address. I ordered on November 28th. The estimated ship out date was 4-11 Dec and more than a month later the products have not even been sent to their warehouse. Whatever you want to buy there, just order it from Yesstyle instead.

Unfortunately cannot give zero stars. They don’t deserve one star since it doesn’t even seem like the business is even running. Surprising since they update the site and instagram. You pay for the product but no updates except for automated confirmation emails. Your order will never ship and cancellations aren the only system not automated so it looks like they are purposely trying to steal your money. Stay away from this scammer.

Warning other consumers away from purchasing from this company as they do not seem to be legitimate! I ordered on the 26 September 2024. I also made sure to order from the same provider: JUSTONE as i mistakenly thought this may help expedite the process. At the time of ordering estimated ship out date was the 8th October. Since then my order has been stuck in 'provider fulfillment', and one item has gone out of stock. I have been in contact with customer service several times since then and I always get the exact same message back. That they are experiencing an internal delay and they will expedite my order to hopefully ship out next week. After several weeks of the same run-around, I can only conclude this is a LIE. Especially after seeing other reviews on here. I have no idea if I will ever get my package, or any of my money back. Even though they are responsive, they are clearly intentionally distorting dispatch times on their website. If this is not resolved within a week my next step will be to get in touch with trading standards. I have had MUCH better experience from YESSTYLE over the years. Have ordered from them several times and never an issue. First time with KOODING and it's a nightmare. Never again.