Koo BikesReviews of koo-bikes.com

I had a good experience

I bought a bike helmet for my son - which I and my son are delighted with! Great quality product. I contacted Koo Bikes before I purchased to enquire about sizing and received a helpful reply. I got the helmet at sale price so was happy with that. I got free delivery also. Dispatch was slow, I had to contact Koo to ask where my item was. Again, I received a helpful reply and my item was shipped on an upgraded service as an apology. There was also confusion over a promotional discount but after I enquired I was refunded with no issues. Not the smoothest sale but a good customer service experience which I appreciate. Would use again

Having recently ordered a cycle helmet (much better value than anywhere else on the web), after a week it hadn't turned up. Having spoken direct to Koo Bikes I was informed that the item had been sent some 5 days earlier. After a few more days, a couple more phone calls and still no sign of the helmet, koo-bikes reordered the item and due to being in Plymouth, I was able to collect. Probably fault of the Post office and although whole process took 10 days, I would have no hesitation in recommending.