Konstant KreativeReviews of konstantkreative.com

Response from Konstant KreativeMar 25, 2022

Hello! We are awfully sorry to hear the the experience you had with us was not up to par with how we were advertising ourselves at the time, and we thank you for the detailed review you gave, which helps us recognize our shortcomings and where we need to improve. Since the beginning of the year, we have taken a step back at Konstant to reflect on the values we try our best to honor the most, and we have realized that we were not doing our part in serving our clients to the best of our ability. Since then, we have actually implemented tons of new changes that have completely altered the direction in which we were heading in the best way possible. We moved all communication over to Slack, where our team members are able to answer any question you have at any time, as well as reach out if we are missing project information. Also, we have designated team leaders now who are in charge of overseeing the projects in our platform, which has not only sped up our turnaround times, but have also improved the quality and communication aspects of our service. If you are interested in hearing more about how we have changed as a business for our client base, please feel free to reach out to [email protected], and we would love to further continue this discussion :)

Response from Konstant KreativeMar 25, 2022

Hi Jordan! Thank you so much for leaving feedback with us. It's been a while since we have last spoken, but I just wanted to reach out and let you know that, here at Konstant, we have been taking note of our shortcomings over the past few months and trying to improve on them for the sake of our clients, and I think it's pretty safe to say that we have done a complete turnaround on all fronts in terms of how we operate. We have started implementing the use of team leaders who are in charge of project delivery, all of our communication efforts have been improved drastically, with every client being placed in their own Slack channel where we are able to work 1 on 1 with each other. Our design team has expanded as well, and have been separated into teams. Since implementing these changes, as well as other changes to our platform such as our UI design, we have been able to meet our promises like never before! If you would like to hear more about the efforts we have been making, I highly encourage you to send us an email at [email protected], and we would love to get back in touch with you :)

Response from Konstant KreativeMar 25, 2022

Hi Elida! First of all, we just want to say thank you for your highly detailed review of our platform. As a service, these are the reviews that we learn the most from in order to improve things on our end. With that being said, I would like to say that we have changed tremendously since you and your boss were with us last. We started to take note of trends of ours, including project quality, communication, and our turnaround time. On our platform, we now have 3 team leaders who are responsible for all things related to quality control of our projects, as well as keeping in touch on a day to day basis with our clients in order to ensure that everything is running up to speed on our end. They are also incredibly qualified in offering project feedback to our designers, so that way each draft that comes through improves on the one that came before it. We've grown tremendously over the past few months, and have started to implement new features into our platform such as 24 hour Slack communication with everybody on the Konstant team, and even more project options that you can request! If you would like to hear more about how we have grown, please feel free to reach out to [email protected], and we will get in touch with you as soon as possible! And again, thank you :)

Response from Konstant KreativeMar 25, 2022

Hi Jeremie! First off, thank you for bringing all of this to our attention. A few months back, we started to take a closer look at our Trustpilot scores, and we were noticing a trend in regards to our shortcomings as a business. After seeing the areas we need to improve in through reviews such as the one you left us, we started to get the ball rolling in order to enhance our platform, and start delivering on all of our promises. The first thing we took into account was our turnaround times. We have been able to improve these dramatically by splitting our design team into pods that are overlooked by a team leader, who has been tasked with passing project drafts back to clients every day. This has helped us stick to our turnaround time, and as a matter of fact, we are also seeing many instances where projects are coming in super early! Another area we were able to focus on through this transition was our delivery quality. Each team leader is incredibly skilled in making sure each project matches the exact directions of the brief, and that designers are able to use their own creativity to navigate through each project, providing clients with incredible, convertible pieces of content. Furthermore, our communication efforts have also been revamped, with each client being placed into their very own personalized Slack channel, allowing for constant access to team leaders, as well as account managers. With these efforts in mind, we believe it is safe to say that our platform is absolutely more intuitive, user friendly, and far more advanced than it has ever been, and we've only been going up from here! If you would like to hear more about the changes we have been making in an effort to ensure that our clients are getting the absolute best service possible, please feel free to reach out to us at [email protected], and we would love to hear from you! Thank you again for the feedback you have provided, because without it, we would not have been able to recognize the things that we needed to fix :)

Response from Konstant KreativeMar 25, 2022

Hi Lukas! Thank you so much for this detailed response in regards to our platform. I just want to let you know that we have, in fact, changed dramatically since we have last spoken with you! After going over some things with our team at Konstant, we knew things were not going well, which is why we decided to revamp our entire platform for the sake of our clients. First off, regarding our turnaround time, it has dramatically improved for the better, with new drafts coming back to you in as little as 30 minutes from your request in some cases. Along with this, the quality of our designs have improved tremendously, and our communication capabilities have also been reworked, with every client of ours having their own personal Slack channel. If you would like to hear a little bit more about the changes we have made to our platform and service, please shoot us an email at [email protected], and we would love to get back in touch with you!