Tracy S.
Terrible Customer Service
I ordered products over 2 weeks ago and was told 2-3 day shipping. When I didn't receive the product I reached out and days later was told it was a USPS delay. 2 days after that I received an email asking me to review the products I have yet to receive since "I have had a few days to try them and see what I think". Today I received another generic email to "dear valued customer" saying that they are selling out quickly and now there are shipping delays. I'm guessing this has been the problem all along but the customer service of this company is so poor that they can't or don't connect the dots to let "valued customers" know that ahead of time and instead don't answer and or blame others. I am extremely disappointed with my experience, have yet to receive the product and at this point I'm uncertain that I trust that I will!
Response from KonsciousKetoApr 29, 2024
Dear Tracy, We would like to sincerely apologize for the experience. We fully understand how frustrating it is not to receive the product you ordered, and for this we are truly sorry. We will forward your feedback to our fulfillment partner for them to review and hopefully provide an explanation on what happened to your order. In the meantime, if you can provide your order details such as your order number or email address, it would be of great help. We can then check our system to look for your transaction and figure out your refund options. You can email this information to [email protected]. Once again, we sincerely apologize for any inconvenience caused. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help. Best regards, Konscious Keto


