christiansinger
Beware of Konsciousketo
The night I tried to make a small order from KonsciousKeto, they sent an email TWICE that my credit card had not work properly and I "needed to resend payment". After 2 tries, I just gave up. What a surprise when I received a HUGE box from them. There were 15 bottles the Emma product in the box. I emailed and asked to send it back. Their representative called me and pressured me HARD till I agreed to give the products a try for 90 days (she tried to get me to hire one of their private consultants and add 3 new products to me order, too.) I was even more surprised when I was charged almost $500 in 2 payments - those credit card payments that "hadn't gone through". Great way to 'help' someone order WAY more than they originally wanted. Then they ignored me for weeks when I decided I wanted to send the rest of the order back. Finally, they offered 1/2 refund of the cost of 12 of the bottles. When I refused that, they came up with an almost $50 fee to ship the order back and only payment for part of the bottles. BEWARE!!
Response from KonsciousKetoJan 13, 2026
Hello Christian, Thank you for reaching out and we're truly sorry for the frustrating experience you had with your order. We completely understand how upsetting this must have been. The goal for our offers is to give customers a chance to save more, but we can see how the payment issues, the unexpected large order, and the pressure during the call created a terrible experience for you. That's not the experience we want anyone to have. We want to address your concerns properly, but unfortunately we can't find your order through the review you left. Please email us at [email protected] with your order information so we can locate your account and work with you directly to resolve this situation. Regarding the consultant, we want to clarify that this was from a third party coaching company we've partnered with. They're designed to help customers who might need more personal guidance, but the experience you described with pressure to add products is not acceptable. We'll be forwarding your feedback to them. As for the refund and shipping fees, we'd like to review your specific case and see what we can do to make this right. Please reach out to us at [email protected] so we can assist you further. We appreciate you taking the time to let us know what happened and we're here to help get this resolved. Sincerely, Konscious Keto Team