KonsciousKetoReviews of konsciousketo.com

Response from KonsciousKetoJan 20, 2025

Dear Gloria, We sincerely apologize for your recent experience with Keto Activate. Our goal is to ensure every customer enjoys a seamless and positive experience, and we regret falling short in this instance. Your feedback is invaluable and will guide us in improving our services moving forward. We understand that returning a product can be time-consuming. To make the process easier and more convenient for our customers, we sometimes offer partial refunds to eliminate the need for returning items. This is why our customer service team initially suggested a partial refund. However, we are always happy to accommodate a full refund for customers who prefer to return their order. To assist you, we have provided a return label to streamline the process. Once our warehouse confirms receipt of the returned product, we will promptly issue a full refund to your account. We hope this explanation helps clarify the situation. If you have any further questions or need additional assistance, please don’t hesitate to contact us Warm regards, Emma Relief Team

Response from KonsciousKetoJan 13, 2025

Dear Tina, Thank you for sharing your feedback regarding Dr. Melissa Newman. We value transparency and customer trust, and we understand your concerns. Dr. Newman holds a Ph.D. in Educational Leadership and brings extensive experience in marketing and behavioral sciences, which she uses to create content that inspires and empowers individuals on their wellness journeys. While her academic background is not in medical or nutritional sciences, Keto Activate was developed in partnership with a team of experts—including formulators, scientists, nutritionists, and researchers—to ensure it adheres to well-researched ketogenic principles and delivers high-quality results. We take pride in ensuring our products are thoroughly tested and supported by evidence-based research. If you have any specific concerns about Keto Activate or its intended use, please feel free to reach out—we're happy to provide additional information. Thank you again for sharing your perspective, and we hope this helps clarify our commitment to providing high-quality, effective products. Sincerely, Konscious Brands

Response from KonsciousKetoJan 6, 2025

Dear Stephanie, We sincerely apologize for your recent experience with Keto Activate. Our goal is to ensure every customer enjoys a seamless and positive experience, and we regret falling short in this instance. Your feedback is invaluable and will guide us in improving our services moving forward. We understand that returning a product can be time-consuming, which is why we occasionally offer partial refunds as a way to simplify the process and save our customers the hassle of returning items. This is why our customer service team initially proposed a partial refund. However, we are always happy to facilitate a full refund for customers who prefer to return their order. On November 26, 2024, our team provided you with a return label to help streamline the process. Once our warehouse confirms receipt of the returned product, we will promptly process the refund back to your account. We hope this clarifies the situation. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Warm regards, Konscious Brands

Response from KonsciousKetoDec 10, 2024

Dear Daphne, We sincerely appreciate you taking the time to share your feedback with us. We regret that your experience with Konscious did not meet your expectations, and we truly value your input as it helps us improve continuously. Your comments have been shared with our entire team for review. To make things right for you, we are pleased to confirm that we have fully refunded this purchase. Depending on your financial institution, the refund should appear in your account within 3–7 business days. Please don't hesitate to reach out if you have any further questions or concerns. Sincerely, Konscious Brands

Response from KonsciousKetoDec 3, 2024

Dear Nilda, Thank you for reaching out. We understand that you have some concerns regarding your order. Allow us to help you out on this. After reviewing our system, we found that the charge you noticed was not an automatic charge. A new order was placed through our website on November 17, 2024, which is why you were billed. Before this, the most recent order in our records was from April 2023. We kindly suggest checking with members of your household to see if anyone may have placed the order. That said, we are pleased to confirm that we have fully refunded this purchase. Depending on your financial institution, the refund should appear in your account within 3–7 business days. We hope this clarifies everything. Please don't hesitate to reach out if you have any further questions or concerns. Sincerely, Konscious Brands

Response from KonsciousKetoNov 25, 2024

Hi Craig, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with Konscious did not meet your expectations. We’ve already informed our coaching team about your concerns and your upcoming meeting. They will be in touch with you shortly to confirm the schedule and provide the meeting link. Additionally, they are prepared to address your concerns regarding your perceived weight loss stagnation. Rest assured, our coaching team is highly trained and committed to helping you achieve your goals. Once again, we sincerely apologize for this experience. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to support you every step of the way. Sincerely, Konscious Brands

Response from KonsciousKetoNov 22, 2024

Dear Deborah, We sincerely apologize for your recent experience with Emma. Our goal is always to provide a seamless and positive experience, and it's clear we didn’t meet that expectation this time. Please know that your feedback is invaluable, and we’ll use it to improve our services moving forward. We have confirmed that there was an issue with shipping your orders. Unfortunately, our fulfillment partner did not communicate this error to us in a timely manner, which prevented us from addressing it sooner. We have provided feedback to them regarding this oversight and want to assure you that we are taking steps to ensure it does not happen again. Regarding your refund, we are pleased to inform you that it has been successfully processed. Depending on your financial institution, the refund should reflect in your account within 3-7 business days. Once again, we deeply apologize for this experience. Should you have any further concerns, please don’t hesitate to reach out. We're here to assist you. Sincerely, Konscious Brands

Response from KonsciousKetoNov 13, 2024

Hi Lola, Thank you for reaching out. We sincerely apologize for your recent experience with Konscious. Our goal is always to provide a seamless and positive experience, and it's clear we didn’t meet that expectation this time. Please know that your feedback is invaluable, and we’ll use it to improve our services moving forward. To help us resolve this matter more effectively, could you kindly provide your order details? This will allow us to locate your order, review your communication with our customer service team, and determine the best refund option. Please send the details to us at [email protected], and we’ll address the issue promptly. We want to assure you that we have a robust return and refund policy designed to serve all our customers fairly. Furthermore, if our investigation confirms your claim regarding any inappropriate behavior by our customer service team, including disconnecting the call or any form of elder mistreatment, we will take appropriate action to address it. We look forward to hearing from you and are here to assist with anything else you might need. Best Regards, Konscious Brands