Alec L.
IPhone 14 case
Bought a phone case with them which the delivery driver left out in the open porch…I had to contact the customer service whom made the replacement process extra tedious, at one point they even asked for a postage label from my end (sounds exactly as ridiculous as you read it). Given those whole fuss, I just wanted a full refund which they do not offer despite the issue arising from their end, horrible experience. Sadly, this made my experience and will avoid them as much as possible even though I had made purchases from them in the past. Their phone case are pretty and great for the price.
Response from KomodotyDec 28, 2025
Hi Alec, Thank you for taking the time to leave a review. We’re genuinely sorry that this experience was frustrating for you, as that was never our intention. For transparency, your original order was marked as delivered by the courier with photo evidence showing it was left at the address provided. Despite this being classified as a successful delivery, we still arranged a one-time free replacement at our cost as a goodwill gesture, which was also delivered successfully. During this process, we requested certain information (such as delivery confirmations or address clarifications) not to complicate matters, but because these are mandatory requirements from both PayPal and the courier when a parcel is marked delivered. This documentation is necessary for us to investigate and protect both parties. You raised a chargeback via PayPal despite sending you a free replacement, which was reviewed in full and resolved in our favour, as the evidence confirmed delivery and receipt of the replacement. We also reached out multiple times afterwards to try and resolve things directly, but unfortunately did not receive a response. We appreciate your kind words about the product itself, and we’re genuinely disappointed that the overall experience left a negative impression despite our efforts to resolve the situation fairly and promptly. If you’re ever open to discussing this further, our support team remains available. — Helena Komodoty Support