Kollect KornerReviews of kollectkorner.com

They finally responded to my emails, and finally got my confirmation about my order being shipped out. They even apologized about the late shipping. I can say Im happy to have found them,they're prices are great,they have a big variety, and I can place pre-orders. I will continue to stick with this business just hope they can ship out my other orders quicker next time.

I pre-ordered an item that was set to release weeks ago and had not received it. I reached out around the release date, but hadn’t heard back. Then I reached out again and they explained why the order was delayed, informing me that they are a very small team and working to fulfill as many orders as possible! When I asked why I hadn’t received a reply to my original request, they informed me that they could not find my original email and forwarded my issue to IT. So if you sent a message and it didn’t get a reply, I don’t think they’re ignoring you, they just didn’t get it. They even let me know they would refund my order if I felt it was taking too long. Well, ultimately I canceled my order due to the delay, but the cancellation was simple. I received an automated email that worried me a little since it said not refunded, but they immediately followed up with a email informing me that my refund would be issued after 24 hours and allow up to 10 days for it to reach my account. Replies were sometimes same day with a max of 2 days. I would definitely shop here again. All small companies have to start somewhere. They’re not Amazon, so I have a realistic expectation.

Perfect Order was packaged lovely. Transparent about shipping. Came in on time!! Product came in minty too !!!

I have received multiple items from Kollect Korner. While there may be delays and hangups for some product, Tina has been very transparent in email blasts as well as individually as well to give customers updates.

Update #2: Kollect Korner is doing so much better with communicating (via mass emails) the status of pre orders and ship dates. I want to commend them (and give them a better rating) for making changes to offer better customer service. Update #1: The Phantasmal Flames 3-pack blisters were delivered yesterday 1/05/2026. I previously cancelled the order and received a full refund through PayPal. Needless to say, I was very surprised to start receiving tracking emails. If Kollect Korner reads this updated review, please send me an invoice to pay for the order. Secondly, improving your customer communication (mass emails are okay) about the status of pre-orders and fulfillment timing would be extremely useful to your customers. You did it once for Phantasmal Flames but then your customers heard nothing. Old Review: No Automatic Refunds for Unfilled Orders. I preordered the Phantasmal Flames 3-pack blister. I received no response to emails or a refund. Disputed payment with PayPal to get refund.