Aaron T.
Terrible Shipping & Customer service
Update: As a distributor rule, game stores can sell product if they host a pre-release event which occurs 1 week prior to official launch. The fact that you still hadn’t shipped my product a week after Official release date ( when local stores have been selling it since pre release two weeks earlier) throws red flags. Then add to the fact that multiple emails were sent with no response makes it a terrible customer experience. Don’t preorder from here if you want your preorder anytime close to release date. Haven’t received any update on my preorder. Local shops have been selling the product for weeks now. No response when reaching out for support multiple times. Terrible experience. Do not order from here!! Will be disputing the charge with my credit card company as a potential scam.
Response from Kollect KornerMay 1, 2026
Hello Aaron, I checked in on this for you. Secrets of Strixhaven released on 4/24. We have not been selling this product for weeks because it has only been out for 6 days. Also we do not have this item in the shop because we are out of stock until our product arrives. We processed and refunded your order 100% at your request.




