Kollect KornerReviews of kollectkorner.com

DO NOT PREORDER ANY PRODUCTS WITH THEM. I placed and paid for my Pokémon First Partner Illustration Collection Series 2 preorder on April 10, 2026. More than four months later, on August 12, my order was simply canceled and refunded. So essentially, Kollect Korner held my money for four months while I waited for a product I reasonably believed I had secured, only to cancel the order long after the preorder was placed. Their explanation states that they experienced issues involving bot orders, chargebacks, Shopify withholding funds, legal expenses, shipping problems, and other operating costs. I understand that businesses can run into unexpected problems, but none of those issues are the customer's responsibility (it's actually easy and not expensive to implement counter measures for bots if you run a website). If a retailer accepts payment months in advance for a preorder, I expect them to properly manage those funds and actually fulfill the order. Had the order been canceled shortly after I placed it, I could have easily preordered the product somewhere else. Instead, I waited four months believing my order was secured and am now left trying to find the product after release. They included a $25 coupon with their apology, but after this experience I have absolutely no confidence in placing another preorder with them. I did receive a full refund, which I appreciate and want to make clear. However, a refund after holding a customer's money for four months does not make the overall experience acceptable. I would strongly recommend purchasing in-stock merchandise only, if anything, and avoiding preorders with Kollect Korner entirely.

Terrible store, terrible customer service. They scalp children's games and when they offer a product close to MSRP, just wait for the product to be cancelled and the people who paid scalper prices to receive their orders. Would never shop here again.

Ordered 4 months ago. was promised everything would ship out by 8/13 only a few days ago but now they are saying they can't fulfil all the orders. dont waste your time ordering from them. They take your money and hold on to it for over 4 months and never shipped out the product ordered. constant excuses. it felt like i got scammed.

I ordered Pokemon First Partner Series 2 at the same time as my friends did, I do understand that it was a preorder and that it may take longer. per email notifications i was fine with waiting. i reached out to their team and requested a status and they emailed about bots. a couple of weeks passed by and my friends got their orders and my order still showed unfulfilled. I reached out to their team via live agent and no response. The new first partner series 3 is about to be out on friday 08/5/26 and I have not response. Bad customer service. I knew this website was too good to be true.

This company is a scam. They will take your money and never send you the product. They refuse to answer their customers emails. Getting your money back is also a PIA!!!

Horrible customer service. Preordered a product back in may. Release last month and have not received my order. Reached out to them multiple times and got no response. Place is a scam

If I could give 0 stars I would this place is terrible. The worst customer service and almost a scam or Ponzi scheme type of company. They will say they ship your product once it comes into their shop but then takes weeks or even months to get a response. On there website it says can take up to 2 weeks after to ship out which is fine but don’t lie and keep lying to make people think there’s going to get the product. Let me give an example I ordered the first partner series 2 back in March for April release it is now August nothing has shipped and not even an email saying where it’s at. They haven’t offered anything compensation like where sorry we can give you a discount code for the troubles or we can just refund since we lied. I will never order from here again and will never tell anyone to order from here this place is a scam and hope this review tells you to stay away and make sure this company never gets anyone else’s money.

I highly recommend to avoid this online store. They charge the full amount at preorder and they don’t have the allocation for those preorders. They also clearly state that preorders don’t guarantee product. Remember getting a refund or doing a charge back is a painful process. It’s actually a pretty ingenious idea, setup preorders 8 weeks or so before release. Collect all these funds from the preorders then just invest it. You can do something safe like a CD or T-Bill. Then just give everyone their money back and you can pocket the interest made. Maybe actual send out some product so it appears legitimate. I actually recommend just waiting all night on line at physical store then this.