koiosshop.comReviews of koiosshop.com

Helpful to get replacement parts quickly. Great Customer support

Chat log from koiosshop.com Print 11/8/2021 5:02:32 PM, you can i get replacement parts for my food saver VS6621 11/8/2021 5:02:44 PM, Honey (Customer Specialist) Hi! I'm Honey. I'll be assisting you today. May I please have your name so I can address you properly? 11/8/2021 5:02:58 PM, you Tim 11/8/2021 5:03:46 PM, Honey (Customer Specialist) Yes. Hi, Tim. 11/8/2021 5:04:29 PM, Honey (Customer Specialist) I understand that you're needing a part replacement, let me assist you with that today. 11/8/2021 5:04:30 PM, Honey (Customer Specialist) May I please have your email and the Amazon order number so I can assist you further? 11/8/2021 5:05:36 PM, you ORDER # 112-5751846-5341007 11/8/2021 5:05:51 PM, you my email 11/8/2021 5:06:27 PM, Honey (Customer Specialist) Thank you. 11/8/2021 5:06:46 PM, Honey (Customer Specialist) May I also ask Tim, what specific issue are you having? 11/8/2021 5:08:05 PM, you none at the moment - need to get back up - sealing strips and foam sealing gasket 11/8/2021 5:08:21 PM, Honey (Customer Specialist) An extra sealing strips and gasket for future use? 11/8/2021 5:08:30 PM, you correct 11/8/2021 5:10:19 PM, Honey (Customer Specialist) I see. Please be advised Tim that we only provide replacement parts and accessories if and only if there is a valid issue on the unit that was purchased and once confirmed as well that it is still within the warranty period. 11/8/2021 5:11:56 PM, you where can I purchase these back up parts? 11/8/2021 5:14:31 PM, Honey (Customer Specialist) We do not sell any parts and accessories alone, apologies for this. But you may try to check on Amazon and other selling platforms like eBay or Walmart probably. 11/8/2021 5:14:58 PM, Honey (Customer Specialist) I'll also try to ask the assigned team if they can provide a specific link to where you can purchase. 11/8/2021 5:15:38 PM, you that would be appreciated - hate to think that this unit is essentially disposable 11/8/2021 5:16:01 PM, Honey (Customer Specialist) As soon as they responded, I will get back to you via email because I may not be able to get an answer right away. 11/8/2021 5:16:16 PM, Honey (Customer Specialist) I'll do my best to help you out. No worries. 11/8/2021 5:16:26 PM, you Thank you Honey 11/8/2021 5:16:38 PM, you I look forward to the email response 11/8/2021 5:17:01 PM, Honey (Customer Specialist) You're very welcome, Tim. 😊 11/8/2021 5:17:01 PM, Honey (Customer Specialist) Any questions so far or additional concerns? 11/8/2021 5:17:44 PM, Honey (Customer Specialist) By the way, if you have extra time I do have a small favor to ask if you don't mind, if you are happy with the service I have provided kindly consider sharing your thoughts on our page. This will greatly help me with my internship in this company. Here's the link for the feedback, Just please take a screenshot before you hit "post review" and send it back here in our chat thread or at least mention my name on the review to validate. 11/8/2021 5:17:44 PM, you No, not at this moment - Have a good day Bye 11/8/2021 5:17:48 PM, Honey (Customer Specialist) Hope you can make one for me as it will truly be a big help. 🙂 11/8/2021 5:18:15 PM, Honey (Customer Specialist) All right. Thank you so much for your time today. If you have any other concerns, please message us back. You may also send us an email at or call us at 1-855-888-2111. Thank you and have a great day. 11/8/2021 5:18:18 PM, Honey (Customer Specialist) I hope I was able to help Please hit the thumbs up button at the 👍 top part of the chat box . 11/8/2021 5:18:20 PM, Honey (Customer Specialist) Stay safe. Have a good one. Bye for now.

this rep did a great job getting me setup for my claim. thx you however this process is another story and needs to be fixed.

Anne was very helpful and processed my reward promptly

Shipping was fast. I thought the bags were bigger by looking at the picture of them.

Awesome Little Air Purifier for my Bedroom. Quit and powerful.

Fantastic assistance. Risha was friendly, helpful, and extremely quick to respond. I am so happy with the customer service chat feature!

I enter the website and was immediately contacted by your agent to inquire if they could help. I told them I needed the owners manual for my vacuum sealer. She asked for the model number and as soon as I gave it to her she sent the file. It was quick, easy and painless. Thanks so much.