Koi CBDReviews of koicbd.com

Placed an order. Their website says orders ship within 1-2 days. Two weeks later still no shipment. Koi's website says the product is in stock. Koi customer service says they show product in stock even though they don't have it. And they charge you for product they don't have. In my case, Koi never notified me of a delay or if I wanted to cancel. Really bad business practices to mislead customers.

Instead of reaching out to me as I could have provided a copy of my change if address card from the DMV, They canceled my order as fraudulent because my drivers license had my old address on it, so it did not match billing/shipping information. THEY GAVE NO OPPORTUNITY, NONE to allow me to show them this wasn't fraudulent, just a simple move. In fact, they REFUSE TO SEND ME ANY ORDER unless I go to the MVA and gave my license redone. Thats crazy! Other companies such as Moonwalker and Mood (I highly recommend Mood) logically realize that people do move from time to time and allowed me to provide a copy of a state issued change if address card. Use them instead of Koi, a most anal-retentive company.

I wanted to buy ONE product and they signed me up for repeated buyinv with a "subscription"! That is utterly criminal.

I ordered these sleep gummies on 03/06 it is now 03/12 and they are still in Texas. I called and they told me maybe ill get them on the eighteenth. Really? Ill never order from them again

I ordered 2 different strains THC vapes. Indica/Sativa, neither one of them was any good. I probably hit them 20 times, when i did, nothing at all. I’ll never order THC vapes from this company again. I threw both of them right in the trash. Money down the drain .

KOI CBD now requesting to provide pictured state-issued ID if you order gummies from their website. Really? What would be next request? To provide SSN# and fingerprints if you want to order some gummies? There are plenty of other companies that sell CBD oil products without idiotic requirements.

Worst experience ever! Their packaging is so cool and they make you seem like they’re gonna work for you but they don’t. Not even their maximum strength items work. They sent me some samples none of it was good. I don’t know how they are still in business. Don’t waste your money. You may be better off using a local CBD store and try their products.

I have spent thousands of dollars with this company and have always been happy with their customer service. That was until recently. They sent out an email for BOGO. The email said, "This Black Friday, Buy-One-Get-One on every product storewide!" EVERY PRODUCT. STOREWIDE. There was no asterisk in the ad that would have made me look for any disclaimers. I ordered 3 of the 5 pack pre rolls. I emailed them because it didn't automatically add 3 of the same product to my cart or on the receipt when I got it. They wrote back that on the very bottom of the email states that multi packs were not included. I advised them that there was not any asterisk for any disclaimers in the actual ad. They refused to honor their ad, even though I have ordered many, many times through them. While their products are great, this is the second time their customer service were not willing to fix their mistake. You have been warned. Stay away.