Kohler Co.Reviews of kohler.com

I ordered a faucet during their 25% off sale and it was shipped out the next morning. I got it in 2 business days in very nice (but industrial) packaging. During install I had an issue with a part, the aerator housing wouldn't stay on with the water running. Other than this the installation was easy and the instructions left little room for error. I called their customer care line and was speaking with a real, helpful person (shout out to Tara) within a few minutes. Their customer support line has a few option menus but none of the annoying robot asking questions that I've already answered for myself. Just straight to a person. I explained my issue, gave her the product number, and she apologized it wasn't working and immediately ordered me a replacement part. No questions asked, no money paid. It was as pleasant and painless as calling customer support can be. So many companies are sacrificing good customer support for increased profit margins and I really appreciate that Kohler hasn't.

After paying over £800 for a Kohler Sensate, sensor kitchen tap 6 years ago. The main hose has developed a leak, a simple replacement I thought… Reply from Kohler… “We do not supply spares anymore for your product, you will need a complete new tap…” Maybe… But not from you COWBOYS… No spares anywhere in the UK from what I see… and no apology for a poor product lifespan. Pretty shady really…

The kohls.com and my Kohls store in Avon Commons, Ohio is a favorite store of mine❣️ ❤️The coupons, the $ 10 rewards , the Yes rewards & all the other perks & privileges when you open a Kohls charge account .. The kohls .com customer service is great 👍 The Management & Team @ Kohls Avon Commons in Ohio always try to imbibe the slogan “ Spring into action “🥰 Look what I found @ Avon Commons Kohl’s❣️ Thank you Kohl’s for always bringing a smile & some sunshine into my life … U r the Best 🥰 Ps: can’t wait for my own collection to pop up @ a Khols near you ❣️

Prachtige wandklok besteld. Uitgebreide beschrijving van het artikel schoot best tekort. Volgens de site na 2 dagen geleverd dat werden er 6. Erg jammer is dat de klok als wandklok op de site wordt aangeboden en zonder enige vorm van bevestiging afgeleverd wordt. Aangezien de klok zwaar is en de achterplaat van een kunstoffsoort is dat een groot minpunt. Bijzonder vreemd ook dat de prijs van deze klok elke keer veranderd op de site. Wel super goed ingepakt afgeleverd, geen track en trace ontvangen op mail.

Purchased a Kennon Necoroc black matte kitchen sink, installed it in August. It has tons of scratches showing up white. Kohler says that normal wear and tear and I should have purchased the sink racks and cleaner for the composite sink. Well, that would have been nice to know when I ordered it from Home Depot, say like on the box, not as a recommendation or suggestion but as NECESSARY to keep it looking good. It looks bad after three months and they say oh well, its normal wear and tear. I've bought Franklin composite sinks for two other houses we have lived in and never had this issue. So, don't buy this composite sink from Kohler, go Lowes and buy the Franklin sink.

My slow closing Kohler "Catchet" toilet seat cracked in half. I am not a big person and I thought that it was strange. I went on the internet and found many complaints about this specific problem w/ "Catchet" toilet seats, when I called Kohler customer service and told them about the multitude of complaints. All I was offered was a replacement seat at 1/2 price of 45.00!!! I wont be buying anymore Kohler products in the future! Johnny Ventura 818 249 1269

Toilets do not flush properly. I switched to a different brand after 3 bad Kohler experiences. I contacted Kohler and they advised the last model I purchased had been taken off the market and replaced with a new design. However they did not offer any compensation.

Had a minor issue with my Kohler bath faucet. Called customer service and replacement parts were at my home within a week free of charge. Otherwise their products have been flawless but the service gives me confidence if there is ever a future issue.