Kohler Co.Reviews of kohler.com

I had bathroom faucets and new drains in my masterbath. The finish on the drain covers was tarnished a bit. You can't just purchase the covers so I contacted customer service an they sent me two for free. No questions asked. They always had great products and now I know they stand behind their products as well. Thank you,

Excellent Customer Service. Thank you !

I have had these Kohler products in my home since 2002, when my family had our home expanded. We've never had issues with these products at all, and after 24 years, they're finally starting to not work properly. I called up their customer service #, I got Dan (who was phenomenal) - he knew exactly what parts I was talking about, and put in the replacement order without delay or issue. The old adage of you get what you pay for was truly exceeded here.

Had no problem returning and getting money back credited to my account. Amazing customer service that's why I buy Kohler.

If you plan on making an investment in your home and staying put, I don’t think there’s a better company to deal with than Kohler. We had a very expensive kitchen tap that they could no longer support. No wimping out no being difficult. They simply replace it with another top of the line tap and apologized they couldn’t just send us parts for our original one which we would’ve preferred. They are a class act and easy to deal with as long as you stick to the rules

We ordered a Kohler cachet round seat toilet seat in sandbar color from Home Depot. It is a very good product. Perfect color, easy installation and we love the open and close functions...no more slamming. We highly recommend it.

This is a very positive review. I bought a house and installed one of those fancy showers which has a wand, the rain showerhead on top and the three heads on the side for massaging etc. This was over 15 years ago. Of course I have no paperwork. The shower started to leak, drip drip drip. The plumber said that the cartridge needed to be repaired. Unfortunately this had been discontinued when just looking online. I called call Kohler, and yes there was a little bit of a weight maybe 5 to 10 minutes. But then I received excellent service. First time from Tami the second time from Sandra. Both had worked for the company for many many years. That alone says something although it had been discontinued they have the parts and sent them to me at no charge in fact it was Fedex! I got it within three days! This is amazing service. Everyone should realize this, and trust Kohlerwhen they buy it for their lifetime warranty!

Wish I could write 3, 5-star reviews. I have never dealt with a company that truly honors their lifetime warranty. Their customer service is 2nd to none.