KogiketsuReviews of kogiketsu.com

They should be upfront that your items are shipped in from overseas. Claiming they are based in the US is a cheap dodge. I ordered face masks, find out that they are coming from china, now customs is backed up several months and apparently not releasing packages. If I had known this, I would have ordered from a competitor that SHIPS from within the US (which I will be doing so now as well as filing a claim with paypal).

I took a chance on this site and I never will again. I purchased 3 items and 2 of them came in after 3 months or so. I didnt receive the last item which is what I was most looking forward to (and the most $$$). I tried reaching customer service, and they did respond to me. Unfortunately, that was just a hoax. They told me they'd resend the backpack and include a giftcard for my trouble. Never happened. I tried to reach them again. Again, they responded, but didn't actually help. They claimed to have given me a refund. My bank says otherwise. You will reach customer service, but they will only give you the runaround.

Before placing an order, I did some research and made sure this website shipped from the US. On their website, it says they are a store based in the USA and ship from California. This is an asian store but there are tons of asian communities in California so I didn’t think anything of it.. Well after 5 days of waiting for them to ship my item— I became a bit skeptical and messaged them asking for them to cancel my order. A few minutes later, they finally marked my package as “shipped” and they never responded to my email!! I’m assuming they saw my email about canceling the order and they immediately marked it as shipped so they could claim they can’t cancel. Well I tracked the package and this company is not from the US like they claim. They ship from China! Nothing against China but I only order from the US unless it’s a reputable, well known company. They are frauds. Please do not support a dishonest company. I even left a few comments on their Instagram asking why they are being dishonest and they deleted my comments.

This company does NOT ship from there store in Florida. I have been waiting sice dec10th for my order and its now january 23. For the first 3 weeks i never got a working tracking number, i have been constantly emailing this company and they are blaming it on a miss scan. There website says 1-2 weeks for US and Europe shipping. BULL$%!^^ My package hasn't even left china yet. The tracking days keep changing to further and further out. The website is false and it is not what they say they are. If i knew this was coming from china i never would've ordered it.

Bought a small product months ago and it never came. Was also promised a "free gift" with my package which also never came. Disapointing.. glad I only spent a small amount.