Igor S.
"RESOLVED" Even after i cancelt my membership they…
Updated: After putting my review and talking with my bank the refund was processed. That said, the claims made were unnecessary; their reaction to my review was not genuine, unfriendly, and not a customer-first approach. I will never use this platform again. As they mentioned in my conversation with them, I canceled after the extension, which is not true, and it just didn't come through when i cancelt the first time, as mentioned below. Very smart way of doing something. That said, I did receive my refund and corrected my experience rating. To my opinion, i want to give an honest review, and requesting me to change my review because they gave me a refund cause of the 1 star rating, is unprofessional, they also contacted me in private about this what is defently not something that i appreciate. Old Review: Even after I canceled my membership, they were still able to charge me. I find this disgusting. I suggest nobody use this, as they did this more often.
Response from KoalaMay 7, 2026
Hello David, We already processed your refund an hour ago before this review was posted. You were charged because your renewal was on April 27th and you cancelled on May 5th, so your renewal was already active. The cancellation went into effect for the next month. Sorry for the confusion and we are seeing if there is a way to improve this but this is how cancellations work in Stripe by default.