Frau Teodora S.
Credits are running faster than in the…
Credits are running faster than in the casino... Multiple billing for the monthly subscription... After I complained in the Discord chat, I was told I had used up all 45k words with 3 articles and was blocked in the chat. So basically I can't communicate with them except by email. The deception here is that the company tells you that the words are easily exhausted due to using ChatGPT4, but I have been using it for over 8 months and never wrote 4000 words in an article... Another point is that you can't see the word usage for any one article, just some aggregation... I have never felt so screwed... Update 1: Reading the response of this questionable company that calls their customers individuals and closes their accounts after they have requested a statement of exactly how these words/credits were used, I want to confirm that my money was refunded only because they were told that if they did not send us the statement we would be ordered to return the double payments. Since the credits were purchased for a company with the intention of using this software, we need to be able to report the activity and expense, which you will not find with this organization.. I don't want to go into detail but when you call your customers individuals and say you don't like their behaviour just because you asked them to send a statement, for the credits spent and they end up closing your account, something is wrong... Update 2: The amount was refunded, so no need for receipt of the refunded transfer. Never mentioned that we used Koala services for 8 months, we mentioned ChatGPT4, the source that you state to use for content creation...
Response from KoalaSep 28, 2023
This individual purchased our $9 plan three times and used all of the 45,000 credits associated with their purchases. If you buy the same plan then your credits will automatically stack. They emailed us saying they got billed three times and asked for a refund on two purchases. Within minutes, before our support had time to respond to them, they posted in our Discord community accusing us of scamming them. Due to their behavior, we decided not to work with them so we refunded all of their purchases and prevented their account from making further purchases. Despite giving them a full refund even after using all 45,000 credits, they are still accusing us of being a scam and being very rude to us. The reason their credits were used up quickly was due to a combination of using GPT-4 and the language that they chose. In most situations like this when there is confusion we will reset their credits as a one time courtesy, however in this situation we chose not to work with this individual any further due to her behavior. The word count for individual articles is displayed prominently at the top of the page indicated by the "Word Count". They never asked for a receipt of their refunds which we would have happily supplied them. Also, GPT-4 was only released 6 months ago so it is not possible that they have been using it for "for over 8 months".