diego R.
Trial cancelled but charged €133.59 — no refund, no human support
I signed up for the Knowt free trial and cancelled it within the cancellation window. Despite that, my card was charged €133.59 for an annual subscription I never authorized. After requesting a refund I was told to cancel via the portal — which I did the same day — and to wait 5–10 business days for the automatic refund. It has now been 16 days. No refund. No human reply on the support chat (only an AI bot called Kai). No reply to my email escalation either. I have already filed a chargeback with my card issuer and a formal complaint is in process with the European Consumer Centre. Avoid Knowt until they make billing disputes accessible to a human and honor their own published refund window.


