KnownhostReviews of knownhost.com

We have had nothing but amazing service with Knownhost since we transferred to them a couple of years ago. Our old host (HostPapa) would constantly try to get more money from us, leaving us insecure about whether our sites would be down when we woke the next day etc. Despite being happy with Knownhost since day dot, I leave this review today as they just performed an act of amazingness, where noone else could. Strap in...and sorry in advance for the rave...but l'm so happy! I accidentally deleted a few shopify sites from our knownhost reseller account (thinking that they were hosted with Shopify, so why have them on Knownhost?). Well, I woke the next morning to messages from my assistant telling me the sites were down and emails not working. Turns out the sites were in fact, hosted on our knownhost account and pointing to shopify, and i had deleted them! Eek! So I popped them back up and Shopify confirmed all was well (CNAME etc), and so did Google (MX records etc). But sales dropped and people were saying they were getting errors on the sites when they were trying to visit etc. Shopify claimed it was a coding issue and they won't touch it (they're the worst for support in the last few years), and to contact our dev (who we no longer worked with for years now, so that was impossible). So I advertised for help on Shopify Experts, where I got unrealisticly high quotes with long turnaround times, and also on Upwork (urgh!) where the 'high-end expert' devs who applied for the job claimed they could fix it over a few days, but none sounded like they knew what they were talking about, despite me offering top dollar for what I knew should be easy to fix. I tried a couple, and spent hundreds of $$ on them, but even after being paid, the issues never resolved...(FYI, don't trust devs...they're all the same!). Not one listened to me when I insisted that it was due to the Knownhost account deletion. Both Shopify and the devs insisted it was in the Shopify code. Why? Because Shopify don't know better and devs want $$. Two weeks of no sales and wasted conversations and paying dodgy devs, and at my wits end, I asked Knownhost how to give yet another dev access to one of the domains in Knownhost, as I demanded that the dev at least try investigate what I did there. Knownhost said not to give access, and within an hour, I had another email from them, detailing, in depth, a whole list of things they found wrong with the sites and that it could be causing errors. I didn't even tell them of my issues before that!! I had only asked how to give dev access...they didn't know why!!! Better yet, within minutes, Knownhost fixed it all for me, for FREE (I was going to pay the stupid dev over $500 for 'fixing' it....and I would never have known it wasn't even fixed until i would be told by customers...IF they bothered to take the time to tell me). Since Knownhost fixed the issues, I am back on track, and so relieved and happy. I will NEVER leave these guys. They are well worth every cent. I love these guys. You have no idea! Initially, I didn't want to go with Knownhost as they don't have a chat or phone service for help. But seriously guys, they get back to you within minutes, every time, and are way too helpful - even to someone like me, who obviously can go on a bit - and I love it. A HUGE shout out to Daniel L who identified the issues initially, and to Dipu D who fixed it all when I replied to Daniels email. They deserve a raise. Seriously, Knownhost, give them a raise.

Over the last 15 years, I have worked with 4 different companies for my own VPS hosting. Apart from the first two that I left because it was to expensive, I was really unlucky with the third one. Then I found Knownhost, The support is simply NUMBER 1, so far, after almost 2 years I do not have had any support question answered in a time over 10min. So happy with them that I even recommend them to one of my clients, which I normally never do in case of a bad experience. But the client is today as happy with the quality and service that I am.

Yes 5 stars!! Great service, keep up the good work guys!!

Brilliant adviser to ask in cryptic server situation

Excellent service. Good pricing. Support can be a lot better, but this company is one of the best Hosting Companies you'll find. Try it.

I've been with Knownhost for quite a few years now. They have never let me down when I have needed them. They are a great outfit I wouldn't hesitate to recommend them.

Tengo el servicio de knownhost desde hace 8 años. Tengo varios VPS con ellos. Es muy útil tener siempre a gente de soporte disponible cuando hay problemas en tu servidor. Saludos Jorge Curioca

I have a VPN account from a couple of years. From time to time, due my complete lack of experience, I contact the customer service and all of them are really good. Anyway today I'd like to give 6 stars to Anna S. because she did not 'only' solved my problems but in a way that also somebody unexperienced like me could understand easily ( English is not my first language too). She also walked the extra mile finding, without being asked, some bad files that I had to cancel. No one told me to delete them before. I am very grateful that my problems today were treated with attention and care and a bit of 'extra' that it is so rare this days. Thank you very much again :) Paola