KnownhostReviews of knownhost.com

Trigger happy hosting provider. They terminated my service because of "Network Abuse" which is a vague term that a bunch of inexperienced Sys Admins use when they see a spike in TCP connections in Nagios or whatever monitoring tool they use. They didn't bother to communicate with me what i was using the service for, just pulled the trigger right away. Obviously a bunch of Junior personnel working at this company. Stay away. EDIT: The illegal activities they mention in the reply are running an app i wrote to verify email addresses on their VPS. It literally just connects to a SMTP server and issues the VRFY command for a given email address which is not ILLEGAL in any way. Now even gaslighting Trustpilot reviews, how low can you go?

So this company bought out Host Asset, which offered unlimited sites and great service. So when I was moved to Knownhost I was updating some sites and noticed that there was somethings that were not updating, after some research I found that I had to reinstall the site, well, that is when the scam was revealled. Because I signed up with HostAsset, and had unlimited, Knownhost refused to honor the agreement, while I could fight it, it is not worth it. Especially due to the slow hosting and bad customer service. Also, if you site is hacked due to their lack of security bad luck, you are on your own. They will block you access and then play games. Also, the abuse supervisor really needs to change the name, even tho he deserves abuse, they need to change it to something like the caring supervisor, even though that would be an oxymoron.

I was using their services since 2019, their renewal rates were increased and they pushed me to use upgraded reseller package. I decided to move my files from their server and then happened the WORST thing, They told me on chat that i would be able to move my files till Tuesday, They suddenly suspended my services and asked me to pay 20 Usd in order to access my WHM for 2 minutes to download the backup. I had long discussion with their support team and they were just forcing me to pay money.. My website was down for 4 hours just to wait for their support to respond.Their support team is poor and they can Scam you. I have left 4 Usd in their so called in house credit that they overcharged, just to show how faulty their system is. Stay away and choose a better Web host...!!

We have bought a VPS from this company, and our business is used for cryptocurrency, I got a ticket from abuse team telling me that they can't support my business and I have to move to another hosting, So far everything was good and we understand they told us that the VPS will not be renewed by 28th January which is the end of billing - So we decide to move our data by 20 January but once we logged into our WHM we got a problem with license we contacted. the support to fix it and they said that was fixed and somehow once we try to check we find our server disappeared and it is canceled !!!! we contacted the support and they said we apologize !! and we have issue a refund ! what the ### is this ? we contact them again and while we were waiting for a response they close the ticket . We have serious data and we will not leave and until we get it back!

You would think that when you spend $978 per year on a single host account with just 1 website they would go the extra mile to keep a customer happy? well actually NOT at Knownhost that's for sure. I had a MVPS-4 package with Knownhost, i had a problem with the hosting and my site was down, the "so called" support would not assist me to resolve the problem. Support went out his way to just "fob me off" with LAME and confusing replies with no REAL help to assist me in getting my site up and running again. Support gave me a complete run around and time wasting session. I have never encountered such difficult support from any hosting business ever. As i was completely LIVID with the help (none) I even asked the support agent to refer my ticket to another support agent but he refused to transfer me to someone else. It was easier for me to move my website off the Knownhost VPS and onto a new hosting account with another company where the support assisted me to get my website up and running again quickly. Other than the woeful support i received the actual hosting was very slow for a 6 Core / 8 GB VPS, so i guess the hardware they are using is from the 70's. Just a TERRIBLE, UNCARING and UNFRIENDLY company to deal with. Anyway that's my review of Knownhost as an ex customer so don't believe all the "spin" they say about their hosting services as it's complete BS.

Worst hosting experience ever. My sites were constantly being hacked as compared to similar sites on a different host (based in Australia) that never seemed to be attacked. Their so called customer service consists of lots of cut and paste emails mainly. They had the audacity to take my site down on a Friday evening due to what they termed a phishing risk - had they checked they would have seen that I have removed the infected files. Because their "abuse team" only work bank hours - monday to friday, 9am-5pm - it meant my site was down the entire weekend. My client was having melt downs. Pleas to the "support team" were ignored - in fact they seemed to revel in the power they had over me. A really horrible, awful experience dealing with these guys. Totally unprofessional. I couldnt advise more strongly to look elsewhere. Yes they are cheap and like most things in life, you absolutely get what you pay for.

Their support is terrible, so much time wasted EVERY time we open a ticket. Too much back and forth due to their inefficiencies and complete lack of process and consistency. We will be taking our business elsewhere, and I suggest anyone that relies on tech support to do the same. There are tons of hosting companies out there, no need to tolerate this.