Knotty KnickersReviews of knottyknickers.co

I ordered with them and the prints I received are not what I ordered and the sizing is way off. They have a 14 day refund policy. I reached out to them the NEXT day i received my order and they wouldn't give me my money back and they also ignore your emails and don't respond to you once you ask for a refund!!!! DO NOT ORDER FROM HERE. THEY ARE A SCAM!!!!

Last winter i bought several pairs of boxers, all too small as their sizing was wrong. They wouldn't accept a refund because their packaging is not fully sealed. They offered me a gift voucher in compensation. But it cannot be used on items on offer, which is their entire range! I have checked back here and there in hopes that the scales would end but nope... everything is still on sale. So I'm out £40 and have underwear which doesn't fit. Absolutely disgraceful customer service! Least They can do is allow a full refund on unopened items and ensure their packaging is sealed. I could have had money back on all but one pair which I tried on, it seems like such a simple solution, I don't understand why they don't do that. So much must go to landfil thanks to this terrible company.

I have purchased from this company before and all was good, I recently purchased matching sets of lounge wear/pyjamas for me and my daughter for holiday, they arrived but one of the items was the wrong size, everything was great they agreed to send me out the correct size, by the time this had all happened the correct size was out of stock so they were sending a refund but I advise this did not suit and I wanted a refund for either all the other or at least the matching item but they have never got back to me after this so I'm left with an item that is of no use as doesn't match anything and I can't get an answer from them, they didn't advise they would raise it to the complaints department that was 4 weeks ago or more and I have had no reply after contacting them multiple time to try and resolve this, If I had known I wouldn't get a matching set I would not of ordered, this company is okay as long as you have no issues then they just ignore you

Quality is cheap. Sizing is not true to size ( on the bigger side) They don't refund or exchange. Invest elsewhere

I ordered a 3 pack and within a month the ones that were threaded black started to unravel and have huge holes around the legs and waist. I wrote the company, they offered me 30% off next order and said they would talk to quality department. I didn't take the 30% but i ordered 3 more pairs later in lighter colours. One had black thread and that one is now unraveling. These are garbage. The fabric is awesome for sweaty workouts but the quality is pure junk.

I placed an order over a week ago and have still not even received an email confirming my order. When I check the website it says order unfulfilled. I emailed and they refused to cancel and refund my order. This place is a scam !! Do not order

Weeks after placing my order, I was finally contacted to say 1 of my items were out of stock. I asked for them to just cancel my order since it had been weeks but they refused. I finally had to pick a replacement item. Weeks later I finally received my order and they didn’t fit. I reached out because their website says “14 day fit guarantee or your money back”. They refused to refund me or accept a return. Only offered a store credit. After this experience, I would not order from them again when I pointed out their policy, they refused to respond. After many attempts to reach out to them, they simply ghosted me and will not respond.

Appalling service and company. Refused to cancel my order even though according to tracking it took a week to be dispatched. 2 weeks later it arrives and I refuse it at the door, sending it back to them, in the hopes of getting a refund, which they apparently don't give even though the package is clearly unopened and now they're not even replying to messages.