Knotty KnickersReviews of knottyknickers.co

My packages were lost in transit and customer service refused to refund me or replace the packages. They offered three packages out of the 9 that were lost. Don't sign up for this subscription.

Placed an order over a month ago to be ignored for days when I emailed customer support. After emailing them daily they messaged back saying my order was lost. They've said they've re sent it but had no tracking and when I email they just say sorry for the inconvenience customer support are an absolute joke I think ill be getting my money back as all I keep getting told is to wait 2 to 3 business days. Its unacceptable. If your thinking about buying id say to go elsewhere.

Update: I asked for a refund as I still haven't received anything and they ghosted me. 100% a scam website! I am still waiting for my order nearly a month after placing it. Customer service are very unhelpful. Working on getting either my order or my money back but customer service are just fobbing me off.

The panties themselves are nice (I ordered only modal ones, not the cheaper polyester stuff they sell). However, the sizes run VERY small and the 14 day money back guarantee is a scam. Let me explain. I am usually a UK 8-10 and went for the size S (10-12) but they are too tight around my thighs in two of the pairs and too tight around the hips in one pair, despite having measured myself and found myself to be in the perfect range for size S. I emailed Knotty support team but did not receive the help I expected. As I used the buy 1 get 2 free offer, I got 3 pairs of panties for £20 (plus the £6 shipping fee), and they were all too small. Knotty gave me £20 credit but would not let me use it in combination with the Buy 1 get 2 free promotion. Therefore, I am neither getting my money back, nor am I getting what I originally bought with it. I have now spent £32 in total to receive ONE pair of panties that HOPEFULLY fits (I ordered the size M, note that I haven't received them yet). I emailed Knotty twice since, trying to get them to solve this issue for me, but they have ghosted me. Rude.

Awful customer service. Inconsistent sizing. Horrendous quality. Looks and feels like cheap plastic. I think 45 mins wearing these pants would give anybody a yeast infection! No cotton gusset. Just cr*p. Reached out to their customer service over a delivery delay and just got attitude from them. Avoid at all costs

Quality is hit and miss. I’ve ordered several times. Some items are great, others terrible. HOWEVER, the customer service leaves a lot to be desired. While initially, I received a reply to my questions about an undelivered package, I am now up to 18 messages over the last two months, with the last dozen being unanswered by them. I am out the money, as I waited too long for Knotty’s support team to respond instead of cancelling through PayPal or my credit card when it was clear the delivery wasn’t made, and now, it’s too late to dispute. I will not be buying from them again.

They are posting fake job offers, asking candidates to create a full marketing plan, and never getting back to them but using the stolen ideas

The company sent me the wrong order, by which point the items I wanted were sold out. They are refusing to offer anything other than a credit note; not even a discount code or annuthing- and have now gone radio silence, DO NOT USE.