Knotty KnickersReviews of knottyknickers.co

I placed my order over the Christmas period. After two weeks with no delivery, I contacted support and was told to wait due to the holidays, which I understood. Tracking then showed the parcel stuck at a Royal Mail sorting centre for over a week. I flagged that it was likely missing, but support repeatedly told me to keep waiting. Another week passed and I asked about a replacement, only to be told they wouldn’t even investigate until 30 January, over a month after I placed the order. On 29 January, I followed up again and was told they would investigate. I explained that I would soon be away and wouldn’t be able to receive a replacement, so I requested a refund instead. They later confirmed the parcel was missing and immediately sent out a replacement anyway, ignoring my refund request. When I asked again for a refund, I was told it was “against policy.” Had this process not been dragged out for weeks, I would have accepted a replacement, but their delays made that impossible. Since then, they’ve stopped responding altogether. After reading other customer reviews, I honestly feel like I may have dodged a bullet. The product quality sounds just as poor as the service. Very poor communication, inflexible policies, and disappointing customer service.

Trashy products, all different sizes even though they all say small on them. Very bad quality and not even worth the clearance or discounted pricing. Save yourself some trouble and buy from Temu or Shien. I wrote to them and they told me that there's no way to return it and it's final sale. Even though half of them don't even fit because they're the wrong size.

So knickers are cheap quality. However experience of delivery is horrendous took 11 working days to arrive!! It's says on website 4-8 working days for delivery. Once they finally replied to my email after a number of days they stated it would be up to 11 and they would not even look at it untill then even though royal mail stated not having the parcel. Once finally arrived is was missing 12 pairs of knickers. I emailed and they wanted a picture of each pair of knickers I had received layed out, considering I have ordered 36 pairs this meant 24 pairs. At this point I cut my loses as this would have taken hours to do.

Saw the mystery packs so thought I’d order some. Inboxed them to ask what size pack corresponds with a uk 12, ordered the size as told, some will fit my 6 year old! It’s cheap and nasty,this is back street quality It’s nasty tacky cheap fabric poorly made. Even the packaging screams t@@u Please don’t waste £52 to find this out like I did!

Must be a scam. I’ve waited over a month. First messages ignored then finally a reply. My parcels in a bin. Nothing to identify where but it’s not my bin. When queried they say to raise with courrier to investigate but they can’t help as I’m not their customer. They said the company has to raise. Doesn’t look like they’re bothered

I ordered on the 2nd of January, and when ordering their estimated delivery date was the 8th of Jan. The tracking number was finally generated on the 7th of Jan, but they still sat in their warehouse. I chased, as I'd ordered to a different address where I was staying, and was told it could take 11 business days for processing and delivery - which is fine, if they'd told me that when ordering! They finally arrived, and despite them all being the same size, I can't get a few pairs up over my thighs - they are clearly badly made and not to the same size. I'm glad I only paid £1 a pair, and won't be reordering.

I bought two mystery bundles during their big sale, excited bc I have been debating buying from them for a while. I ordered the 12 pack of cotton, and the 12 pack of period friendly underwear. Easy peasy. Well, I received only 11 cotton underwear and the least period friendly underwear - lace, this weird white mesh, and thongs. Who wants to wear any of that on their heaviest days? What? The description for the period friendly even specifically states, non-thong. I digress. So I contact customer support, and Emily, was honestly the least helpful person in the world. I was asked to send photos, and sure enough she goes (paraphrased) "Yeah, that looks like you got the right assortment." WHAT. never in my 28 years. She then states that a pair of the cotton were considered period friendly. IN THAT CASE - I should have received the 14 pairs of cotton, because mind you they shorted me a pair anyways. So anyways, awful first experience with them and I wish I looked up reviews before pulling the plug because that is literally so annoying. ATP it's not about the underwear, it is the principle of it all. Give your customers what they ordered and don't try to gaslight them <3

Misleading advertisements, they will not honor their return policy, terrible quality. AVOID