Knotty KnickersReviews of knottyknickers.co

This subscription should be avoided unless you want to pay your money for no items and rubbish customer services! Ordered 14th August, I have nothing. 3 Emails to customer services including my address, every reply asks for my address and advises me not to cancel subscription or they can't keep enquiry open!? Yeah right not paying another month! However whoever they employ to run facebook is on the ball...with negative comments that is, you are deleted/blocked within minutes. If a post says 89 comments but only 30 are showing something is well dodgy! So the upshot just go buy your knickers somewhere elsewhere save your money & your time!

I ordered my subscription on 24th August, it’s now the 14th September and have still not received it. I emailed a week ago asking and they said to wait 7 extra days even though I received no dispatch confirmation so I don’t believe it has even been dispatched but they are happy to take my money. Cancelled the subscription. Totally fraudulent!

DONT DONT DONT bother with this company. They’re scams! I ordered my items on the 17th of August and it’s now the 13th of September and still no order. They had the cheek to say to me when I emailed to search the local post office. I’m sorry but I don’t think it’s my responsibility to chase orders you’ve apparently sent. I’ve cancelled my “subscription” cause are they hell taking more money off me. No way! Avoid avoid avoid!!!’

I didnt receive my order at all. It came to the date that I should have received it according to my order email with nothing received so I emailed them. I was told to wait a bit longer - I waited a bit longer and then the response was to check with the post office. Still nothing received so knotty knickers then requested my address and that's where the communication ended. They had been responding to emails quickly so I then turned to social media where I was quickly blocked from contacting them. I ended up getting a refund from my bank. I wish I had checked trustpilot first!

How do I cancel!?!?!?

FRAUD!! If I could rate less than 1 star I would. Never received any shipments from this company and have tried for months to get a refund. They continued to bill me every month with no packages received and have refused to refund after numerous emails sent. They owe me around 6 months worth of payments.

Shame I had no choice than to give this 1 star, should have a lower option. Ordered 14 August and have not received my order. Emailed customer service one week ago with all of my information including name and address, their reply stated if you send us your address we’ll investigate and not to cancel as they need an active subscription to investigate. Waste of time! I’ve cancelled, I’d rather lose £9.99 than have these scammers continue to take money from me. Please don’t waste your time ordering! If you try to add comments to social media they just delete them and remove option to comment - that’s why Facebook reviews look amazing!’ I’ve also reported them on Facebook for false advertising and I’d suggest we all do the same as this is where they are getting their trade from by manipulating the reviews.

*UPDATE* so I've just received an email from Trust Pilot telling me this shambles of a company are now disputing my review 3 YEARS AFTER I WROTE IT!!! And it seems i'm not the only one this is happening to, something tells me thIs awful company are trying to get rid of the truthful reviews because people are wising up to their shoddy product. I'm so annoyed with myself, i'm usually super cautious when it comes to purchasing anything from these online/social Media pushed websites, but for some (stupid) reason I didn't think to look up any potentially negative reviews on this company before I decided to proceed with a subscription........lesson learned!! My first subscription hasn't even arrived and after contacting their 'support' team, they asked ME to contact my local post office to chase it up!! Really??? How they expect me to do that is a mystery, given that they don't even provide you with a tracking number, am I supposed to ask my local post office to just look for a package with some knickers in it?? Obviously I responded that this wasn't acceptable and they should be investigating the lost package. Unsurprisingly I've not heard back, so I have now cancelled my subscription and requested an immediate refund, not that i'm holding out much hope on receiving one! I have also put a few negative comments on their Social Media posts which are continuously deleted, funny how they have someone on hand to attend to that so quickly, but not genuine customer complaints. Please trust the reviews ladies and DO NOT ORDER from this so called company, they are scam artists.