Knotty KnickersReviews of knottyknickers.co

The sizes and quality were inconsistent on the packages I did receive but everything was super cute so I kept trying. The primary problem is the lack of service. They didn't pay postage on a package. Apparently buried in their terms and conditions it says that if they fail to pay postage it's my responsibility to pay for the postage and give them a receipt and they will reimburse me. I had no idea what the postage due notice was for or who it was from and I wasn't about to pay postage for something when I always prepay postage on deliveries. There was no reshipping, no offer of a discount off of a future purchase to offset. It was all my fault for not reading their T&C clearly. It's too bad they don't realize that it's cheaper to keep the customers you have than to find new ones.

Horrible customer service! I have not received my July order. They billed me in August even though I skipped and order. I had to go to the post office to repay for shipping ( they didn't even pay what they charged me) They just keep sending me the same automatic messages. I would not recommend to even my worst enemy! Worst service ever!

Ordered on 24th of August and the package never arrived. Contacted them and they asked me to check my 'post box and post office' (don't have a post box and have received no slip to say its at the post office) they said they would start an investigation and I haven't heard anything since. It said that if I cancel my account before they get back to me the investigation would be affected however my subscription date was looming and I refuse to be charged again for no product so I've accepted that I'm out of pocket. Really wish I had read these reviews before ordering. Have been blocked from commenting on Facebook otherwise I would be posting everywhere for people to AVOID.

Placed my very first subscription on August 15th, package never arrived and was given the run around for weeks via email, finally reached out via Facebook only to be told an investigation was being launched and it would take 2-4 business days .... its now September 22 and im still waiting for a response and being ignored through email and Facebook. Second subscription was billed to my credit card September 15 so we shall see if that arrives. I will most likely be disputing these charges with my credit card and cancelling my subscription since no one cares to respond back and I have zero products and out over $50

If I could give this company 0 stars, I would. For starters, I got a wrong size in my FIRST order, they asked me to take a pic and send it to them and they would fix it. Then they told me they'd send it in my next order. When I told them I was not interested in placing a second order, they told me "well sorry, thats how we do replacements." I then tried to log into my account and cancel and there was no account associated to my email. Even though I have the confirmation email for my order that was sent to the account they can't find. After customer service managed to reinstate my account and I cancelled, I got an attempted charge for another order. Even though from my account, it says that i only had a one month subscription and I was assured there would be no further charges. When I tried to contact them on Facebook, they blocked me from commenting. But apparently I am lucky because several people have told me that they paid the money and never got the product. This company is crazy shady and of course there is no phone number to reach them at. AVOID THIS COMPANY AT ALL COSTS!

It was my first time ordering and probably my last. Really cute panties but they don't even send the right size. They sent me XL when I oredered SMALL. Oh and... What customer service?

Signed up, parcel didn't arrive, customer service poor they don't send with tracking. They say they can't investigate unless you have a live subscription which means if it falls over a payment date they will just try and take more money. Don't bother

The clothes are really cheaply made I never recieved my last order and they won't even send a replacement. Their customer service is slow and it's just automated responses. I've been trying to get help for two weeks.