Knotty KnickersReviews of knottyknickers.co

I cancelled my subscription months ago and this month i noticed that money from knotty knickers was taken from my account, I emailed them and they said that i didnt and that i could unsubscribe from my account (again did that months ago) NOW all of a sudden i cant find where to unsubscribe so i can get my money back . There giving me a run around and its getting old quick

Can't cancel, never received my 2nd order and they are not helpful at all, and i complained on social media ao they blocked me from commenting. Do not do business with them!

DO NOT GO THRU WITH IT. I’d give 0 stars if i could. they blocked me on their social media’s for simply asking them to acknowledge the 15 emails I’ve sent and well over 20 msgs I’ve tried to send. They just simply don’t respond and when they get frustrated with you, they block you. All I want to do now is cancel my subscription after a terrible experience and I can’t even do that. This company is GARBAGE.

I've been trying to cancel naughty knickers and they wone they acknowledged I'm trying to catch of their prescription they tried to tell me that I didn't have an account with them when I end up going through the county doesn't even say how to counsel your monthly prescription they just keep sending the underwears and keep telling me that they're gonna get back to me and never do I am very forking disappointed

The first two months were okay. The underwear are good, but uncomfortable. Not something I would wear often. They say they’re size inclusive but I’m normally a Large, ordered an XL, & they were snug... Their customer service is horrendous. They blocked me on Facebook for asking for help with my order. They charged me TWICE for something I didn’t order & they refused to credit me for it. Would NOT recommend wasting your money here.

I made an order of a subscription and other bits and pieces at the beginning of September. I contacted them when my items didn't arrive and they stated that they would send out another package. i didn't receive that either. They would not give me tracking numbers or any other details and eventually just stopped replying to my emails. I was then blocked on facebook and when I turned to other social media accounts they started deleting my messages. It's been nearly two months and I have not had my items and I have not had a refund. I am appalled that I have found so many similar reviews here. How is this company still practicing? Why have they not been shut down yet? Update (oct 2023) Knotty Knickers are trying to contest this review by asking for information! Luckily I have kept the emails and order numbers. After my last review I ended up having to cancel my subscription payment through my bank as Knotty Knickers just stopped replying to my messages and requests for cancellation.

I'm in the UK. I signed up based on facebook advertising in August. It was over a month before I recieved my first package. I had been asking for tracking info for about 2 weeks by this stage, receiving the reply that 'tracking is not available on standard mail'. Rubbish, I thought. Then I realised they were shipping from America so it all started to make sense. Anyway, eventually it arrived. 2 out of 3 pairs were too small, even though I was at the lower end of the size range. They were also very poor quality. I complained and asked for a refund and was told that I could get a discount on my next package if I could take a photo to prove the measurement of the waistband was incorrect. I didn't want a next package (had already cancelled by this point) so I decided not to pursue this. They also told me that in order to process a refund, my subscription would have to be reactivated. I thought that sounded mighty suspicious so that was another factor in deciding not to pursue the refund. Imagine my surprise when I was billed in October for another package. What the hell? I had cancelled! I went to the website and found my subscription had been reactivated. I hadn't done that. I contacted customer services that instant to ask how my subscription had been reactivated and ask for a refund and the package not to be sent. Get this: they admitted to having reactivated my account in irder to refund my first package (but didn't actually refund me), and refused to give me a refund for the second, unrequested package! They have since stopped responding to emails. I am planning to complain to the UK retail ombudsman but not sure what they can do about countries shipping from abroad.

I asked for my subscription to be canceled, 3 months later they are still taking money out of my account. The quality of there products is sub-par.