Knotty KnickersReviews of knottyknickers.co

Quality was worth the price, but not the gamble. The quality of the material makes the sizing inconsistent. I am a small. I ordered two items. One item fit, the other did not...5 pkg of rainbow 🌈 panties, looked so cute online. I struggled to pull them over my thighs (5'4" 130lbs) because there was no elasticity in the lace material. They do not exchange or refund. They offered me 20% off my next purchase. I said no thanks. Not worth the gamble of inconsistent sizing due to material.

I spent $300 in my first month plus year subscription and bought the monthly bonuses. Quality was so-so, but pricing was good, so I didn't care. Then they sent me a trio pack underwear an XL when I was a M. They wanted actual photo proof I got the wrong size, so I showed them the tags. That wasn't good enough, they wanted a picture of each 3 against my hand to show actual size comparison. Like, come on... I just spent $300 and subscribed with my visa to your company, and they're treating me like I'm trying to scam them for 3 free panties worth $14.99? Can they not look me up and see how much money I was spending on them? I sent the photos and it took them 3 months to send a replacement. I canceled my subscription because they couldn't see I was a good customer. You can't fix stupid.

I had the subscription for just over a year so my review is based on everything as a whole. As far as the actual underwear, they were actually pretty decent for the price. However, of the 3 pairs I got monthly at least one pair almost consistently did not fit as it was either too small or too big but 2 out the 3 ain't bad I guess. As far as delivery, On multiple occasions during my time with them (I want to say 4-5) they sent the package with a postage due so I would get a notice from the post office that they wouldn't deliver bc I owed around $2-$4 roughly (it varied each month). So I would have to go down and pay and pick it up. Each time this happened they would take days to respond and eventually offer a refund for the postage due or an extra pair in next months order. If I chose the extra pair it would INEVITABLY be either an extra of the exact same underwear I was already sent OR the next months order would be missing altogether. 🤦 At one point they owed me an extra pair, then messed up my next months order and didn't send it to the correct address, so the month after that they sent the 1 extra, 3 pair from month prior I never received, and current 3 pair so 7 total. 2 we're identical and 3 didn't fit. And they tried blaming me for the address being wrong (I had been with them for 1 year at this point and had the same address the entire time but apparently after a year I had entered the wrong address) I was very upset they didn't just apologize for their mistake bc clearly it was a typing error on their end, I even sent a screenshot of original email confirmation my info from the first order with the correct address. It was a long 3 month ordeal. I finally decided to cancel bc it was too much hassle in May 2022. Got the confirmation email saying it was cancelled and everything. Wasn't charged June bc I had ALREADY CANCELLED then I moved to a different city. and then suddenly I get a charge in July 2022 for the subscription. I email saying I cancelled over a month ago and have my confirmation email and everything and they DENIED ME EVER HAVING CANCELLED AND REFUSED TO REFUND ME saying they don't have anything on file saying I cancelled. I explained I dont even live there anymore so I won't even get the underwear and I can't just go to the post office in a town I no longer live in and sent them my cancelation confirmation and all they said was they just cancelled my subscription now so basically I'm just out of luck but if I ever want to return let them know. Ha not a chance in hell. Worst customer service ever. I can't even believe it's a real business. It's a joke.

I’ve been trying to cancel my subscription. It won’t allow me to do it online and my emails to Knotty Knickers have gone unanswered. I’m g ok no to have to dispute the charges with my bank. I gave them 2 stars because the majority of panties fit and we’re ok-cute.

I liked the panties better than their competitor, so I kept my subscription for a few months. However, their site is not user friendly. I had an order issue and the customer service department was not helpful, so I cancelled.

The sizing is all wrong. I've always been a small to medium. Some of their panties are to small or way to big. The quality is also really bad especially withe the lace items. Most of the panties are one time use. Once you wash them they are done.

Horrible customer service. I emailed twice trying to change the parameters of my subscription and they never emailed me back. However when I blocked them on my credit card they won't leave me alone. The quality is very average---(that doesn't bother me much, it's not like they have to last 10 years) Plus side: The delivery's are timely and the patterns are cute.

I cancelled my subscription today. The customer service is terrible. The quality also seems less than stellar. I ordered the Halloween jammies and the shorts fit but the top was easily 4 sizes smaller than the tag said. They wouldn't refund me, just offered me 20% off my next extras purchase. That's $35 literally wasted. Do not recommend.