Knotty KnickersReviews of knottyknickers.co

I ordered from them in September. No tracking number was provided. After I realized my expected date of delivery had passed, I reached out to their “customer service”. What you get is an automated message and when they finally do message you, it’s the same message over and over. I messed up and didn’t put my street address when ordering. When I inquired how to find my package they instructed me to go to my local USPS and ask if they received it. I did, they said they hadn’t received anything without a street address. I kept in contact with them over two months and inquired about a tracking address. I was told they don’t give tracking numbers for standard mail. Therefore, I would have no way of knowing if they even sent it out. I was so upset because I ordered a subscription and extras and planned to keep the subscription going. However after dealing with the sham of customer service they offer, I’m not interested in doing any business with these scammers other than getting my money or product that i paid my hard earned money for. I recently got in contact with them again and demanded they show me proof of delivery because how would I know they even sent it out if I didn’t receive it? THEY SENT ME A TRACKING ADDRESS. THEY LIED TO ME FROM THE VERY BEGINNING. Maybe if I had been given the tracking number from the beginning when I went to USPS they would have been able to help me track the items. However, they did not. And lied about offering it. Please don’t waste your money on this company. Their customer service skills are absolutely atrociously rubbish. Oh, and all their glowing Facebook reviews? They delete all the negatives and block you from posting on their account. If you can’t handle the heat, please step out of the kitchen, Knotty Knickers They will take your money and offer no refund. Take your business elsewhere.

The first few pairs were nice. The sizing was a bit off, but they fit cuz I ordered up since I have a big butt. A few got holes really quickly and one month all three were ripped right out of the package. I reported to them and sent them proof and this ignored me. I wrote about it on their FB and they blocked me from commenting or messaging them! Terrible company. Pay extra for Splendies, better customer care and quality!

I signed up for the subscription on October 4th and my estimated delivery was between the 20th-26th. I emailed on the 24th because I hadn’t received anything and they said that because of the Halloween orders it could take up to 5-7 more business days. Well, today is 9 business days. I’ve emailed them and hope I get a response but from reading others’ reviews I’m not hopeful. I should have never subscribed. Can’t we contact the BBB or something to hold them accountable for their shady service???

Avoid at all costs!! I signed up as I liked the look of the product, the price was good and I would no longer have to go to the shop for knickers. First month was late but We had a bank holiday and they arrived a few days later. Second month delivery window passed I waited 5 days before I got in touch. They said they would investigate and came back to me saying it was still in transit - 3 weeks from Canada? I told them I think it was lost, to which I was told to speak to the Courier MYSELF! It is not my responsibility to speak to the courier, that falls to the sender. They have since charged me for another month, refuse to give me a refund for both the missing parcel and the current one - They won't even reply to my emails, so I have no choice but to go to my bank and claw back my money, It's only £24 but the principle is the same. They don't tell you they ship from Canada, which isn't a problem but I'd like to know that before I sign up to anything and part with my money. Also I'm in the UK and speaking to Hermes is a near impossible task, not that they would tell me anything even if I could get through to them. These people use normal women to advertise their product, great they also have some great designs but their customer service is absolutely shocking, and when you challenge them on their response they simply ignore you. I would've happily accepted a replacement or even a credit but they chose to tell me to sort it myself, and then completely ignore me. Also I wasn't aggressive in my emails to them so they have no reason to really ignore me

If I could give this zero stars, I would. Their customer service (or lack there of) is AWFUL!!! They always say, "if you have a design preference, just email us and we'll mark it on your account". Well I added a spooky trio to my monthly package, then emailed about requesting a different design other than high waisted knickers. They told me they recorded the information on my account blah blah blah... a week later theres a second charge on my account in the same month. They DUPLICATED my monthly package without my consent. I've been emailing back and forth with them for 3 weeks with no resolve. Ive provided screenshots on our conversations to prove they were wrong and they even asked I provided proof of the charges on my bank account (LOL). STAY AWAY. The quality is CRAP, just like the customer service.

DO NOT TRUST THIS COMPANY!! Is is basically a scam. My knickers didn't arrive for weeks so I contacted the company, after having already cancelled my subscription. Whilst investigating my lost package, Knotty Knickers reinstated my subscription without my consent. I have now been charged for a second package which I did not want, which has still not arrived weeks later. The quality of the knickers is very poor and cheaply made, I find them very uncomfortable. I left messages on their Facebook about my experience, they have now deleted these and blocked me from commenting further. Terrible experience, stay well away from this "company".

I had 3 ok months of orders. Added the 'spooky trio' to my order for Halloween and it didn't arrive. They requested a photo of the envelope that I did receive? As it was a couple of days before Halloween and they hadn't arrived I told them not to bother shipping a replacement but refund my money. 2 days later I received a email confirming that they had shipped. I forwarded them the previous 2 emails that I'd sent telling them not to ship. They responded that as the knickers were already shipped they couldn't refund me. Absolute rubbish customer service. It is also very difficult to cancel your subscription. Do not recommend this service at all.

Items not delivered and very slow/unresponsive customer service. I have requested a refund but I have little hope of ever getting one.