Knotty KnickersReviews of knottyknickers.co

If I could give them a zero star I would. Worst customer service experience ever and that is saying a lot. Placed an order which was paid for the same day- sept 24. Eta was sept 15-20. The package was Unable to be tracked. From then until now. I sent over 15 emails. Looking for an update. And subsequently asking for a refund. Only to be told to hang in be patient. They sent another package mid oct. another eta of nov 10. Now on nov 17 they continue to tell me by oct order is in transit and can no longer refund the money I paid and have been asking for since oct. I live in the gta. I believe they are as well. But somehow they can’t get a package to me. Not can clearly advise why they can no longer process a refund. SAVE YOUR MONEY. DONT SHOP WITH THEM. HORRIBLE. HORRIBLE.

This company has HORRIBLE customer service. The first couple shipments were fine, then they short paid the postage on the last two so I had to go pick up the package at the post office. It would be fine if the post office was near me, but it’s not. I picked up the first package and asked for a refund when they IRRESPONSIBILITY short paid postage again. They refused to refund my money even though the post office returned my package to them. Their only response was that it’s in the contract that I signed. Complete disregard for the customer. They will be out of business soon. BUYER BEWARE. This is only the 2nd bad review of a company I’ve given in my life. Wish I would’ve checked before ordering from them!

BUYER BEWARE!! There is a whole page dedicated to how Knotty Knickers rips people off!! I never received my package and they basically said they didn't care and that when you agree to their terms that you basically sign away that if you don't receive their package they KEEP YOUR MONEY!! They do not care about their costumers!! They have tracking numbers on their packages but WILL NOT give them to the customer so they can keep your money and can not track your package!!

I subscribed and waited the entire month for a shipping email however, I never received one. At the end of the month I emailed the company about my dilemma and didn't receive a response back for almost a week. I then received an email that states per USPS tracking, my order had been delivered. I emailed them back to explain that I never received my package and asked for the tracking number. I have yet to receive a response. This company is complete garbage. I cancelled my subscription. There customer service is terrible. Don't waste your time or your money on this company.

Rip off. Bad customer service

I am so embarrassed I even thought this would be good quality underwear.l The sizing is way off in each pair of underwear. I sized up and 2 pairs fit out of 9. I canceled my subscription and they decided to restart it and I got sent 3 more pairs that didn't fit whatsoever. I am now trying to take my credit card information off my account or delete it and they won't let me do either. It's a scam...

I wouldn’t even give them one star. My first package never arrived so I chased, multiple emails back and forth to be told it was lost in transit. During this exchange I cancelled the subscription and advised I would rather forget the package and I’ve learnt my lesson not to sign up for things like this. They re activated my subscription so they could process a replacement for the first order which still hasn’t turned up two weeks later and they’ve now taken money for the second subscription box. I’ve queried how they’ve done this when I cancelled and got a rather patronising email with fetching little arrows showing me the email they sent telling me they had re activated it. All in all I’m £22 down and nothing has arrived. Buyer beware!

I signed up and ordered a package and was surprised to see that it took an extremely long time to get it. The second month came around and I never received anything I am now in my 6th week of their "investigation" with no answers in sight I told them I do not want anything else from them I just want to refund and they refuse to do it. The first order I received was not even the correct size that I ordered and they told me that it was my fault even though I know what I ordered cuz I ordered the same size all the time and they refuse to fix that. So I kept them I was able to wear one of the pairs but it was so cheaply made that after washing it once they started to fall apart. I'm not sure who runs this crap show but it's definitely one that I'm not going to be a part of anymore. I suggest steering clear of this place at all costs. Poor quality items and even worse customer service!