Knotty KnickersReviews of knottyknickers.co

I was so excited for an affordable panty subscription box, and all the comments on Facebook and the reviews I found were all positive. I received two different orders, and both were made from cheap fabrics, sewn poorly with visible mistakes, and ugly designs. The designs were just so plain and looked very cheap. I emailed customer service to make a complaint, with the hope they would send me something cuter or give an explanation. I had to email them twice to get a response. Instead, they said I had no "style preferences" on file. They did not address the sewing issues or poor design complaints. I have canceled my subscription and cannot believe how poor the customer service and quality of the products are.

I ordered my first subscription box in September. It is now December and I have not yet received anything. I have contacted customer services and they told me the order had been delivered (after several generic “check the post office” emails and about a week in between each response) and when I confirmed it had not, they told me they would send it again. That was over a month ago and I have still not received anything. While their replies were already poor, I have not received a single response since requesting a refund, and my messages on Instagram have also gone ignored. Don’t order from them if you actually want to receive anything. I commented on their Instagram asking for a response and they just deleted my comment instead.

Honestly horrible experience so far. I ordered the monthly subscription of the sugar and spice. It took 1 month and half to receive my first order! I emailed them about this issue and they gave me a generic response of "did you check your mailbox? Did you check the post office?" Really? And then they said they would look into it and never answered me back. I gave them the benefit of the doubt but the next subscription was the same issue. I was charged Nov. 4th and its now Dec. 10 and still haven't received anything. I've already been charged for December as well. And when I try to write my experience on their fb adds it always gets deleted by the owner. Oh and the 3 panties I recieved, 1 was snug, 1 was waaay to big, and the other was just a tad to big....they were all XXL. Stay away from them!

An extra item was added to my cart and I was charged for it when I contacted support they told me nothing could be done and when it arrived the item was not in the package and was told it was removed as I had requested but I was still charged for it nor have I received a refund for that item

Will not EVER order another subscription and will be telling everyone I know not to!!! I use to be a loyal customer, then September everything changed.....I bought the spooky package got the email saying thanks for my order,and canceled my subscription.a month and a half later NO package. Emailed them in regards to not receiving the spooky package and they said said they didn't have an address since I deleted my account so i provided my address in another email. NOW this is where it gets ridiculous! I get an email saying that since they didn't have my address that THEY had to reactivate my account to get the address even though I emailed them the address. Which of course resulted in me emailing them telling them I DID NOT AUTHORIZE them to reactivate my account. Which they seemed to email me telling me its been handled, and yet the next month I had a monthly subscription come out of my account UNAUTHORIZED! I emailed them and they basically said they are sorry and it will be handled. So of course I expected them to return my money for that month. They didn't. NOW its a month later and they did it again!!they took my money for a monthly subscription that I DIDNT authorize!!! I have never had such bad customer service!!! This is still not being taken care of. I have every email of proof of what I was said. NOT WORTH the hassle. And NO NUMBER TO CALL for support!!

If I could write a negative star review I would!!! I am so frustrated as I ordered 3 panties and 2/3 were damaged!! So cheaply made. One of them the sewing line was so uneven that there were jagged pieces of fabric sticking up over the front edges. On another pair there was a hole by the crotch due to poor sewing. I tried to contact customer service to cancel my subscription and refund me and they requested photos which I took. Then they proceeded to tell me they would send me bonus pairs on a subsequent subscription order. No thanks!!!!! Why would I pay more money to a company that screwed me over the first time? Then they wouldn’t help cancel my subscription they said I have to do it on my account. Well I had to make an account that day in order to cancel my subscription. So I did that. Then despite back and forth emails they refused to reimburse or just send me bonus pairs without an order, claiming that it isn’t in their policy and that they don’t “have my billing and shipping information anymore” now that I’ve cancelled my subscription. I am beyond frustrated at this waste of money and time. If anyone has a phone number I want to contact them directly to get my money back or new pairs without paying. Garbage company. Just a scam!! Don’t order from them. Save yourself the headache and run around. I hope they don’t continue to bill me as I’ve read in order reviews. UGH!!!!!!

Beware: Customer service is terrible if you have an issue. 1st issue my package arrived with nothing in it. Did what they instructed me to do, and I was basically told I was out of luck. Paid and didn't receive a product. I cancelled, then I see they took money once again from my account. This time the mailman told me I had to pay the rest of the shipping fee, they didn't cover it all. Messaged them and they told me this happens occasionally. So I paid $12.49 and received nothing once again. I thought shipping would be included in the subscription amount. The company told me to read the fine print. This company is terrible.

Terrible quality underwear. I tried to cancel after my second package, and I was absolutely positive I did. Then the next month I got charged again, so I went back and did the exact same thing I did the first time. I took a screenshot this time just in case they try to charge me again. Honestly not worth it at all, quality is like dollar store and the sizes are crazy, some Large are massive others are small.