Knotty KnickersReviews of knottyknickers.co

Money taken from my account and I have since waited nearly a month a NO package, no replies to work it out nothing! Terrible customer service. I would never recommend to anyone...honestly a joke.

I've gotten a few pairs of cheap underwear that broke before I even got to try them on. When I emailed them to cancel my subscription I get an automated email about receiving an email. That's not what I asked. I couldn't find a number on the website to call. It also said the email I was using did not exist as a customer so I couldn't see if I could cancel that way. Glad I paid with paypal so I can stop automated payments.

They actually put the wrong postage on the envelope so the mailman asked me for $2.75. How embarrassing. I'll def be canceling.

Placed an order and never recieved it. They refused to refund or resend the package their customer service is a joke and gives only automated responses. Over a month of emails back and forth and the sent me the same copy and paste about 10 times. I also never received a tracking number on my order despite multiple requests. They told me that m package not being delivered was my fault even though they had both of my addresses and all packages were forwarded to my new address.

Never received an order and never a reply from customer service. The one order I did get took about 2 months to arrive.

I received my package today and one of them was sopping WET!!! The other two were dry, and so was the shipping package... That is absolutely disgusting. Cancelling immediately!!!

Annoying as crap. DO NOT BUY WITH THIS COMPANY. I never got my halloween package and they keep asking me to send them a pic of my underwear from that month? Mind you it’s been used so that’s gross. Plus I don’t even remember which ones they are anymore!!! I just want a refund. I’ve asked them 3x to cancel my account and I’m still getting charged. Do NOT subscribe.

Right off the bat, they sent the wrong size. I emailed and they asked me to send a picture. Fair enough... I sent the pic with the packaging which clearly said XXL. I ordered large. They responded that now they want me to take the underwear out of the package and take a picture of the tags. I didn't originally do this as you can't return open panties. So I took a pic of all 3 pairs which was very difficult as their tags are a super light gray. They replied that they could hardly see 1 of the 3 tags, so they needed more pics. I replied please cancel my subscription, this is poor customer service. It was obvious that they had made a mistake, but they seem to want to make it as difficult as possible to get the correct order. I went to the site to cancel the subscription myself, but guess what? There were plenty of places to add to you order but not to cancel once you are subscribed. So now I have to call. Good Times right there!