Knotty KnickersReviews of knottyknickers.co

Im pretty sure this company is a scam. I ordered on April 13th. Today is April 30th. I’ve received nothing. I contacted support through the email given in the website and never received help. Until I commented on their instagram page. They deleted my comment but reached out and claimed the support email were probably going to my spam/junk. I assured them that wouldn’t be possible to because I’ve emailed them before. Gmail wouldn’t consider it junk. They then sent shipping info a day later. To this moment , a shipping label was made but nothing has shipped. They said Support would reach out. I think we all know now they won’t.

Horrendous experience wish I had read the reviews before ordering. Delivery: ordered 5th April arrived on 27th April. Sizing: I'm a uk size 12 from M & S and TU. Knotty Knickerz size 10/12 some of them I couldn't get past the tops of my legs! Very inconsistent sizing. Out of 36 pairs ordered 23 didn't fit and are useless for me. Quality: very poor quality materials and finish. Returns policy: if I had realised they do not accept returns I wouldn't have ordered. Cannot recommend at all.

This company is a complete scam. They will arrive, after a month of waiting. They will be a complete random assortment of sizes. The quality is trash. Most of them won’t fit you/ be very uncomfortable. You will not get a person to answer any of your emails, and you will not get a refund. DO NOT BUY FROM THIS COMPANY. STAY THE F*** AWAY.

Don’t fall for this scam as I did! I thought because it was a Canadian company, they could he trusted. Such a farce! They are an abomination to the Canadian name & should be ashamed of themselves. They gladly take your money with no intentions of delivering, then ghost you. All emails bounce back. No phone number to call. They are thieves in disguise! I should have read reviews. My bad. But let’s collectively destroy these crooks so they can rot in hell like they deserve.

I purchased "Size L" underwear, which Knotty Underwear’s own size guide defines as a UK 18-20. What arrived was physically tiny and wouldn't fit a person half that size. This is not a "fit" preference; these are objectively mislabelled goods. ​When I contacted customer service, they hid behind "warehouse clearance" and "hygiene" excuses to refuse a refund or exchange. Let’s be clear: Under the Consumer Rights Act 2015, statutory rights apply to sale items. If goods are not as described (which these aren't), the retailer is legally required to provide a refund or replacement. A "final sale" policy does not override the law of the land. ​They have ignored my emails and my formal Letter Before Action. I have now been forced to escalate this as a dispute with my bank and report the company to Trading Standards. ​If you are a UK size 14 or above, do not bother. You are essentially making a "donation" to a company that sends unwearable, misdescribed clothing and then goes radio silent. ​Order #88904

This company is running a scam. I only received tracking information (purporting to have delivered) after querying where my order was. The tracking information was false - a generic photo of a pile of parcels with no readable labels. I would strongly recommend anyone to avoid Knotty.

I completed my order and it arrived, no problem, but a little late. I opened it and saw two pairs were missing so I reached out. They said that they were sold out, so offered to send two similar pairs and a surprise pair as a sorry which I accepted. This never turned up, so I reached out again. They proceeded to ask me to send over a scan of a bank statement or bill with my name and address on. They claimed there was a discrepancy between my original order address and the one I provided. On checking, both were the exact same. I fail to see why an underwear company would ever need that level of verification.

They will take your money, send you the wrong size, gaslight you into thinking that's what you ordered, and when you finally threaten to file a charge back if you don't get the right size you will get a new package, STILL THR WRONG SIZE absolute scammers