Knotty KnickersReviews of knottyknickers.co

I have had the subscription for about a year, recieving a package bi monthly. It takes WEEKS to get your order after they charge your card. Sizing and quality are inconsistent. Sometimes quality is good, sometimes not. Sometimes sizing is accurate, sometimes not. I have tried to cancel my subscription multiple times and it always freezes when trying to cancel so I finally emailed customer support. I got a poorly written email back saying sorry you will have to cancel from the website and questions about why I want to cancel. Buy your underwear from a store. It may be more expensive but less hassle will be worth it. I will be reporting to the Better Business Bureau.

Never got my order, wrote them and now they are ignoring me.

My subscription started off really well. However after around 6 months of having them monthly I didn't receive my monthly parcel. Not a problem, there things happen, right? I've emailed numerous of times, I've spoke to them on facebook and instagram messenger and now they are point blank ignoring me and have even blocked me from commenting on their posts after deleting my comments even though I was not once rude to them. I've cancelled my subcription and will be finding someone else to sunscribe with. I will also now need to go through my bank for a refund. Awful company, obviously only care about their money and not about their customers.

They don't fit, and are very thin, flimsy fabric. I'm glad these are great for so many people. I ordered, plus some extras due to overwhelming enthusiasm on every ad I saw. However, nothing fits properly (6 pairs of panties, and a bra) and I can't wear any of it. I've definitely been lied to about no comments being removed from their FB page, as I'm posting repeatedly, hoping for some help, and my comments are being deleted. I can't leave a review on the website due to getting a 'page not found' message. Understandably the items can't be returned, so I asked for a refund. I've emailed repeatedly, and told them several times I hoped not to have to make this public. Responses were: - We have noted down to include a bonus pair in your next subscription to compensate. - We can offer you a one-time discount of 10% off plus shipping on your selected package in your desired size. - We can offer you a one-time discount of 50% off plus shipping on your selected package in your desired size, and a one-time discount of 10% off plus shipping on your selected package in your desired size for Knotty Extras.​ ... The email writer also assures me they verified with page Admins that no negative comments are ever deleted. All I want is a refund and I will donate the items (they're clean and were only tried on over leggings).

So far I've paid $25 (two months worth of subscription) and have yet to receive a pair of panties that I can actually wear. They promised to replace the first pairs of ill fitting underwear they sent, which compelled me to keep the subscription.... then they didn't sent them. The next batch was the right size but the wrong style. Don't waste your money.

Did not receive package but still charged for 5 months, could not provide tracking information and stopped responding to me. Horrible customer service and shady practices.

SCAMMERS BE AWARE Never even received my order! Customer service was no help. They basically ship your package without adequate shipping. I owe an additional $2.75 to receive my package but also have to go to the post office for pick up and make payment. I don’t work in town and travel for my job so I couldn’t get to the post office within the timeframe before they ship back to sender. Knotty Knickers claims they do not get packages back and will not issue a refund. Awesome! Thank goodness for the ability to dispute with my credit card company.

Update: Knotty Knickers is trying to have my review removed three years later. I am updating to provide an order number to verify the validity of this review (#670660). I still have all emailed receipts from the time I had a subscription as well, if further authentication is required. Just another reason not to trust this shady company. Nearly impossible to cancel the membership. Customer service is an unhelpful mess. Additionally, the quality is not great. They say you can specify preferences for colors/materials and they never actually honor those preferences. I’ve reported them to the BBB.