Knotty KnickersReviews of knottyknickers.co

Wish I could give 0 stars. I joined Knotty Knickers In September, 2020. I was happy with my first order, until I was charged for my next order in March and NEVER received it! I reached out to the company multiple times and never got a response. As a working mother, it slipped my mind until a few months later I get charged again. I yet again write them and ask for a refund and a cancellation. I also reminded them of the incident in March. They then, offered me a discount and would not cancel or refund my order. I had to dispute through my bank and cancel further charges. DO NOT do business with these people. They are thieves and will rob you.

If I could give them 0 stars i would. My first subscription never came. I emailed their customer service and they asked me if I checked my mailbox. Um.. are you serious? Yes, I check my mailbox you fools. Where else do i get my mail from? They claimed they resent it, but again.. did not receive anything. They're pretty good with taking your money though. So.. that's a thing. I was a new member and cancelled after 1 month.

Terrible quality. No elastic. Was able to opt out easy enough though.

This company has low quality underwear. They also have TERRIBLE customer service. My order did not make it to me because the company did not pay the correct postage on the package and the post office is returning to sender. Now they have several times for a MONTH told me once the package comes back they will reship but that my issue is with USPS not with them. WHAT?!?! So I paid them for this order but they screwed up and are keeping my money. Meanigless to say, I've canceled my subscription and will take my business elsewhere.

The sizes are way too small for what they should be on about 80% of the items I have received. I'm having to literally argue over email for this subscription to be cancelled as I can't seem to find the option to online. I have contacted them in January on Facebook to be told to email them, I have emailed them in July and it's honestly like they don't even bother listening to the customer and will do everything they can to stop you leaving, everything but providing good customer experience. Personally unless you are below size 16/18 I wouldn't bother, it's not worth it and unbelievably hard to cancel.

Do NOT recommend! What a terrible experience! Everything I got was uncomfortable. I canceled my subscription and deleted my account in July 2021. Their support team insists I still have a subscription on an account that has been deactivated, one I can no longer access. They are still charging my credit card without my permission. Thought I would share because they don't allow reviews on any of their social media platforms, blocked me from commenting on any of their posts and well.. if your thinking about it, just don't, there are so many other reputable subscription companies.

So for context I got this subscription as a gift for my girlfriend, and I pick up my packages in person from the post office (we've had several packages get stolen)... The shipping is not discrete in the slightest, as the name of the company is printed very clearly on the front of the package. I emailed them to see if they could do something to address this. Based on the response I got they only read half my email or skimmed it very poorly, because they replied saying "provide the new address and we'll update it for you", when that wasn't the point of my inquiry AT ALL. The customer service is p*ss poor at best, and I'll be canceling the subscription promptly after writing this. I'd give 0 stars if possible. I'm not hard to please, nor am I easily agitated by customer service as this isn't my first time dealing with it. That all being said, they left a horrible impression and won't won't receiving another cent from me. Take my advice, trust the negative reviews more than the positive ones.

When you first subscribe, it looks like you are receiving a subscription for 3 underwear but it is only one pair. Buyer beware, they really do not make it obvious and I don't have any respect for companies that do this sort of thing.