Knotty KnickersReviews of knottyknickers.co

Never order with them!!!! I've been waiting a complete month before my order shipped and the carrier lost my package. After a lot of messages with the customer service they still don't want to refound!!! They keep asking me to check with my family, but why??? The package was deliver to another place (proof with picture) but I'm not responsible for that! WTF!!!

Got my delivery may 13 after waiting 3 weeks when express shipping was paid for only to get 2 blue lace rather than the 3 pink leopard print seamless I ordered. They've gotten way too horrible over the years

I ordered 24 pairs paid for expedited shipping 2-5 days got a month later in a completely wrong size company will not acknowledge or issue my refund. I have emailed them numerous times. Even tried to cancel long before shipped

It’s been over two months since I placed my order. They either lost my order or did not send it and have actively refused to give me a refund. Their customer service is abysmal and this business should not be trusted. I would give this rating zero stars if I could.

Awful quality and customer service. Wanted to cancel my order since they took over a week to ship it out, they answered when I asked when it would be shipped, and then ignored me until they shipped it out (no update on that) and did not answer until it was delivered. Last used them 2 years ago and had good quality underwear and now it’s cheap, polyester. Disgusting business

Pretty disappointed with Knotty. I ordered two different mystery bundles (“Best Sellers” and “Buttery Soft”) and they sent me two identical bundles. Not a couple of overlaps - literally the exact same products twice over. Customer service basically hid behind the “duplicates may occur” disclaimer and offered zero effort to make it right. No partial credit, no goodwill gesture, no acknowledgment that sending identical bundles from supposedly different collections is misleading, not to mention lazy. If the products in the bundles aren’t actually different from each other whatsoever, that should be made much clearer before purchase. The company presents itself as an elevated, sustainable, thoughtfully curated brand. That messaging rings a little hollow when the customer experience feels this careless and transactional. Overall not worth it, disappointing experience and no effort from support to make it right. Oh and they also take forever to deliver, way longer than the quoted time, so long that I started wondering if I'd been scammed. Wouldn't order from them again.

My experience with Knotty Knickers was extremely disappointing. I ordered 30 pairs (15 cheeky, 15 briefs), and after waiting nearly a month—with no real response from customer service—I received only 24 pairs. Not a single pair matched what I ordered. Everything was the same style (cheeky), and there was almost no variety—just six patterns repeated multiple times. So I was: Shorted items I paid for Sent the wrong products entirely Left without any real customer support This wasn’t a minor mistake—it was a complete failure in fulfillment and service. I’ve requested a refund and would strongly caution others before ordering.

I’d give 0 stars if I could. I’ve been waiting almost a month for the package and customer service ignores my emails. I posted a comment on one of their instagram posts with this information and my comment was promptly deleted. This company is a scam!