Abi G.
Terrible customer service
Sent me the wrong size and never responded to my inquiry to get proper size! The quality of the product wasn't that great either. Seams didn't line up and felt like it would be itchy.

Knotty delivers cute and affordable lingerie right to your door. Over 250,000 happy bums with inclusive sizing from XS-3XL.
Knotty Knickers (knottyknickers.co) has 742 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Showing 593 reviews with 1 star · Clear filters
Abi G.
Sent me the wrong size and never responded to my inquiry to get proper size! The quality of the product wasn't that great either. Seams didn't line up and felt like it would be itchy.
Kitty D.
They sent me a pre-used very smelly extra too small pair of underwear when I reached out to them they said they would send me another pair with next subscription box to which I responded I didn’t want another pair of perused disgusting too small underwear and how stupid do they think I was so I’m gonna turn to the Better Business Bureau and maybe the health department because selling perused underwear should be illegal
Kelly B.
I must say my experience was very disappointing. As a company that prides themselves in fitting all body types, their sizing is incorrect and misleading. I wear a size 18 pant, and chose the body suit in size 18-20. While I haven’t even taken the garment out of the package, there is a no way that this item has a cup for that size. And there are no measurements for the body suit’s cup to be found anywhere online. I was also never alerted at any time before purchase that the items where nonrefundable. This is misleading and taking advantage of people who already have an extremely hard time purchasing items of this nature.
Whitney
I am SO MAD i wasted money. i was with this company for 5 or 6 months. The first month, i ordered the 3 pack and then also a halloween pack. i was given the halloween pack in the wrong size, too small. i am a plus sized woman, i needed the size i ordered lol. i emailed in about it, they wanted pictures of the tags and stuff, which i sent in. Never heard back but i was like whatever, thats fine, they sent thongs and bikini cut anyway and im not a huge fan of those so i was just whatever about it. Second month, i didnt get my freaking package. At all. So i emailed in, AGAIN, and was told they'd send it with my 3rd months (june). i was like no, i wanted to cancel the subscription cause that was 2 months i'd been subscribed, and 2 months i had issues, but i had to get the june pack to get my may pack resent? so i stayed with them in order to get what i paid for. June i finally got a pair i liked, a horrible highlighter green pair but the cotton was soft and material really nice. so i wrote in, as they say you can, to request i get less of the lace pairs (the lace is crap. they tear SO FREAKIN EASY) and more cotton. i was told they couldn't give me ALL cotton, which was fine, but they'd make a note to give me less lace. the next month, august, i received ALL lace. I cant remember if i stayed one more month or two. i just know the final straw was the last month, i didnt get my package, AGAIN, and when i emailed in, they said i needed to pay extra for customs and had to go to the post office to do it. i asked if they could just have it sent back to them and refund me, cause at the time i was working 2 jobs and did NOT have time to go to the post office, nor did i want to pay extra. I was just done. They said no. so my sister went for me and the post office said it was sent back. I NEVER got the product NOR did i get a refund. 13 bucks wasted. they WILL rip you off. i guarantee it. they will. ALSO IF YOU'RE PLUS SIZED-whoever designs their underwear does NOT understand bigger bodies. the underwear are all SO high wasted, no back end coverage even if you get no thongs, it's like they dont understand big bodies have more butt. Your front parts WILL hang out, probably both sides. its like a frontal thong. (aside from the one cotton pair i got and love, that one pair fits great). Also, the crotch is SOOOOO long!! it's insane, i do NOT want to wear a pair of lace nearly thong underwear that i have to wear up to my belly button, that has my stomach hang out the sides and front where the goods should be. im not even kidding, the crotch on almost every pair is comically long. this company is not good if you're plus sized. i cannot speak for straight sizes. but if you're big, they aint for you. trust. this company is crap and im really pissed off still that they ripped me off after MONTHS of trouble with them and me being understanding and nice to them, giving them chance after chance when they didnt even deserve it. And i kept all those emails too. if they wanna try to deny. i kept my proof.
Becca
I ordered a XXL after dark SET. They sent me XXL panties and S matching bra. Not sure how that is supposed to work. When I contacted them to exchange. They said they would offer me a one time 20% discount to order the right size.... THEY MESSED UP IN THE FIRST PLACE
Pamela M.
I loved this company when i first used it now i don't because I've had two packages not come to my address but i still get charged for it i emailed, they said they will send it again, but yet again i still got no packages but getting charged i also charged the address but still nothing. I would not recommend!
Jiji
WARNING THIS COMPANY IS ATTEMPTING TO BURY BAD REVIEWS BEWARE!! This company has been charging me every month even after I cancelled. I have emailed asking this to be fixed FOUR TIMES NOW, nothing in response. I am reporting them to the BBB, DO NOT BUY FROM THEM
Catherine P.
I couldn't even order anything with them because they say my address is not valid even though I know it is, I tried to write it many different ways, and it works everywhere else but there. Customer service couldn't help me. After wasting an hour trying to solve this, I found out they were a scam, so it's a great thing I never had to enter my credit card. You owe me $20 for time wasted. Will be ordering from Amazon instead.