Knotty KnickersReviews of knottyknickers.co

I ordered underwear with a code for three free pairs to try out the company which is totally awesome. The day I was supposed to have my package delivered I instead got a slip saying I owed postage. I had already been charged $6.99 for shipping and handling. I was then charged another $3.50 for postage due. Once at the post office I was told that this happens all the time with this company and they have someone that comes every month to pay postage on her knotty knickers packages. I won’t order again because I don’t want to pay $25 + a month and then go spend more for postage.

My first order was a great disappointment! They were not true to size. The first time I wore one of them, the developed holes along the seams and will definitely not last. Yeah they look nice but that is were it ends for me. I don't think I will order online again.

I ordered 3 free pairs of underwear through their promotion that stated all you had to do was pay shipping. The shipping to my house came to $6.49, I happily paid it because I’ve had other sites charge much more for shipping. However, about a week later I got a note left in my mailbox stating that I owed $3.98 in posted due on my Knotty package. I immediately contacted Knotty about where my ”shipping” money went to and asked to receive my order without any further payment. They responded and basically told me my only option was traveling 40 minutes to the post office and paying that additional shipping fee that I had already paid for. So not only am I now out extra money, but also gas and further time for a package that I paid to be delivered to my house. When I finally got the package it said Knotty had only paid $1.87 of the shipping charge and that it was really only $5, yet Knotty charged me $6.49? Where did the rest of my money go that was not used for what I was told it was going to be used for. I get if you can’t give away product for completely free but don’t scam, lie and deceive your customers. I never even got an apology or any sort of answer from support. Do not support this scam company, they just steal your money.

I would give this company a zero, if I could terrible design, terrible material, and terrible customer service absolute garbage! No support in any of the undergarments and they’re all disgustingly fit do not buy from this company save your money.. I asked for my money back because the item was not as described and they said they do not do returns or refunds

I wanted to love Knotty Knickers so much, but not only does the quality of their product differ from item to item, their customer service is also garbage. I placed a large order of bralettes, boxers and lounge pants. After placing the order I realized I didn’t enter my unit number, so I reached immediately. After several days with no response, I reached out again. This went on for almost 2 weeks before someone finally responded and said they’d inform the courier. Then when I was opening my order, I saw that one of the straps on the bralette was sharply cut almost all the way through. I reached out with pictures, explained the packaging was intact and it wasn’t caused by me opening the package as I used nothing sharp, and requested a replacement. They responded with a code, stating it doesn’t expire and it’s worth the value of what I paid for the bralette, and I can use it on my next order. But when I go to use this code it doesn’t work. So I reach out again, and they say it can’t be combined with any other promotions. What? You won’t give me a refund, you won’t send a replacement, and now you give me a credit that doesn’t work if there’s a promotion running. This is absurd, it’s my “money” there shouldn’t be stipulations on how I use it. After arguing back and forth about this, it’s clear they don’t care and will do nothing. All I wanted was the item that I ordered, in tact, but I can’t get it without spending more money. When I go to their FAQ’s, under “what if I receive a damaged item?” This is what it says: “ If you have received something other than what you were expecting, please email us within five days of receiving your package. Items cannot be washed and must be in their received condition. If you do contact us after the five-day period, we may not be able to assist you with any concerns regarding your items. All concerns revolving damages or otherwise, must be brought to us while subscriptions are still active.” A lot of words that say nothing. Basically, if you receive a damaged item, too bad so sad. Give us more money. Regarding the quality, I noticed a substantial difference in fabric quality from item to item. While their boxers and bralettes all seem to be the same fabric just different patterns online, this is not the case. Some fit snug, and perfect, and are a good thickness; others are thin and stretch out of their shape after only minutes of wear. I’m talking the tight boxers and bralettes, not the boxer shorts. They can keep their code and their subpar product. They’ve lost my business and I’ll be sure to post this everywhere I can so others are warned.

They have taken two charges but have used the wrong address twice. I have emailed and they confirmed they had corrected the details. Another month and the invoice has the wrong address. Support have not answered emails or their direct on web contact form.

Couldn’t deliver my order placed on Black Friday within 30 days. Instead of refunding me right away, they reissued the order, which wasn’t delivered for over another 30 days, AND was missing an item. Instead of refunding the missing item, they gave me a “credit.” Refused to issue a refund despite the order being over 30 days late. Customer service was appalling—stonewalling, delay, refusing to engage, seem to take pleasure in frustrating and denying customers. Product quality is not worth this hassle: Cheap fabric that will lose shape and disintegrate after a few wears, loses stretch and becomes uncomfortable within minutes of putting it on. Don’t fall for their cute Instagram ads.

If I can give a zero star, I would… DO NOT BUY!! I didnt receive my package and theyre REFUSING to refund me.. worst customer service ive ever had.