Knotty KnickersReviews of knottyknickers.co

I ordered some pants on 11th October, based on their 4-8 day delivery promise. The pants didn't dispatch until 15th, and at this point I was provided with a tracking number. I have been checking daily, they haven't moved since 17th October. I contacted customer services, because i was concerned that the parcel may have been lost, and got an AI generated response stating that delivery is 11 days, not the advertised 4 - 8 days. I will be making a charge back with the bank if the pants haven't arrived by 28th. Absolutely abysmal

Received my order after a fairly long delivery time and the quality is poor. I'm really disappointed after reading good reviews on FB. The sizing is really small and the material is very poor quality. I asked for a refund and had an almost instant reply to say that they do not do refunds. I now have a credit which I won't use as the quality is terrible and I won't wear any of their knickers. Definitely will not be recommending to anyone.

I finally caved and ordered from this company. I was excited to get my order but as time ticked on nothing showed. I contacted the delivery company (apparently a poorly rated one that is notorious for not delivering items) I contacted their customer service. They have been giving me the run around and I have been back and forth between them and UniUni the courier and neither will help me. They refuse to refund me and have been little help. I have asked for a refund and they keep ignoring me. BUYER BEWARE of this scam of a company.

I actually still haven't gotten my item yet so can't review on that (despite it being posted a few weeks ago). My main gripe is the poor customer service and the fact they advertise as being in the UK when they blatantly aren't. If I'd known that I would never had ordered anything from them. The customer service is super unhelpful and don't seem to care if you're having issues. I wouldn't go back near them if you paid me

Do not use this website. I used them after seeing an add on Facebook and they had rave reviews in their comments- clearly they delete the bad ones. Ordered on 02/10/24, was advised there was a 4-8 day timeline for delivery. It’s now 17/10/24 and there is no sign of delivery. I have repeatedly emailed customer support, for them to tell me they will begin an investigation. Today I emailed them telling them that I wished for a full refund, I was met with the reply that an investigation will take place after 28/10/24 and a refund could not be processed until after an investigation. I reported a dispute with my bank and recieved the funds. Do not use this website.

Customer service is atrocious. My order was over 2 weeks late. It was then marked as delivered when I did not receive it. Upon contacting support they were utterly useless. 2 items I purchased were sold out and they refused to refund me back to original payment and only offered store credit or a reshipment of the one item that was still in stock even after me stating I was not interested in re ordering with the company. Will not be using again and will now have to go through my bank for a refund.!

The 2xl size did not meet expectations. It would have fit a size 12-14 and not an 18-20 as advertised. Been given the option on store credit which is pointless as nothing will fit me. Poor size inclusively overall. Even though products are modeled on plus size models. It took 2 weeks to get here too.

Waited ages for my order, which was fair enough as it was coming from overseas but it’s turned up today and I am BEYOND disappointed. Cheaply made crap, really badly fitting and size is nothing like described. I check their returns policy to see they “don’t do returns” apparently, so this crap is going straight on Vinted for a couple of quid. Maybe someone will get some use from it. When you look on their Facebook page they seem to have no comments on their posts at all…. I wonder why?!!! They remove all the negative ones!! Don’t bother buying from here, really wish I’d read these reviews first.