Knotty KnickersReviews of knottyknickers.co

I placed an order over a month ago,which still hasn't arrived. I have written numerous emails, they are consistently saying they're investigating where my package is. They sent tracking info which shows the parcel never reached the UK. They ask me to wait again and again. I don't believe that they've sent it atall after especially after I've read everyone's reviews here. Strongly suggest that people don't buy from this company. Update : after I told them I'd written an unfavourable review and attempted to recover payment. My parcel arrived as a royal mail 48hr tracked parcel sent from the UK.. With a UK return address!!! How did it take exactly 30 days for a tracked 48hr parcel to arrive? When tracking showed for a month that the royal mail had not received it? So I have my order but will never place another with this company.

Checked their size guide and ordered all in the same size. They all fit different and despite all being airamodal they were all different fabrics. Their "money back guarantee" is just a discount on reordering. Shipping took 10 days but had a royal mail 48hr delivery sticker on it. Their customer service rep, stephen, has been ignoring my emails for over a week.

Bout 5 items for £40 all in an M which is my size according to their measurements and charts. NONE fit and each one was a completely different size to the other despite being the same size. Shipping took like 2 weeks but the label said 48hr royal mail and judging by the quality and sizing I'm assuming it was bulk bought from temu or similar. Super disappointed, I reached out via email and over Facebook, I was given a code to rebuy in the next size up or use in store on anything, the code didn't work on anything, nothing was valid. Emailed and Facebook messaged 9 times since and no reply whatsoever. Total scam. AVOID

Ill fitting, poor quality and over priced. Will not accept returns or exchanges (despite distance selling regulations). Will give you a partial credit note and then ignore your emails requesting to return useless goods for a full refund. Going through my bank to get the money bank. Disgusting considering how they try to market themselves as an ethical org when their goods are made and dispatched China.

wish i could rate them 0. waited the 2 weeks that they state will be the maximum delivery time and still no order. emailed them and got told to wait another week before they open an investigation, so i waited that week and that investigation date was just pushed further back. the name changes every email so im sure its just an AI bot i’m talking to. i wish id read the reviews first because it sounds like IF i do receive them they wont fit anyway. I went through my bank to get my money back and have received it, however the company has 3 months to dispute this and take my money again.

Knickers arrived after a long wait. Tried 2 out of 10 or so on. One just fit, others wildly too small. I emailed within their 14 day money back guarantee return window (which includes the day you ordered and the long wait for delivery) to ask for a refund. They said no but I could have a voucher for the value of the goods. This would be OK if 1. The knickers were consistent sizes. 2. If they didn't state you can get a refund 3. The voucher included the £6 delivery fee. As is stated in their site I am eligible for a refund and have 14 days to try on but their customer service disagrees and says you can't get a refund due to hygiene reasons (which is why I only tried 2). They have ghosted me since. If I use the voucher I will have 2 lots of knickers that may or may not fit, on top of having paid £12 in postage which I am not willing to do for sub par items when their returns policy is in my favour.

Ordered 7th November, it’s 26th and still no order. They’ve told me it’s a problem with Royal Mail when I can see they haven’t even received the parcel yet as I’ve got the tracking number they gave me. I’ve asked for a refund three times and they’ve said they won’t send me one as they’ve shipped it, they then sent me a link on shipping chimp ‘proving’ it had been sent, but this is a Canadian company and I’m in the UK. Their customer service is run by RichPanel which is AI customer service and not a real person, hence why the name changes on every reply they send. Do not fall for this scam! I’m trying to go through my bank for a refund as I’ve lost £40!

This company falsely advertises! I purchased over £40.00 worth of products. The products were tiny despite being advertised as bigger sizes. As soon as I got them I packaged them back up and sent back within the 5 days policy. Now they are refusing to refund my money despite proof of postage. I will be seeking advise from trading standards