Knotty KnickersReviews of knottyknickers.co

The buy one get two free is a scam. Cheap nasty products that you pay over the odds for. Customer services don't get back to you. Impossible to get a refund. AVOID

I recently purchased from them because I saw an ad on Facebook for what looked like really nice underwear. They were having a buy one get 2 sale, seemed way too good to be true. I never once thought to check any reviews other than video reviews. I got thinking after I had purchased from them that it was a tad strange I was finding not very many video reviews on their products besides for the subscription service they have. I had purchased the Boxers for women. I looked them up and found this page here where 79% of the reviews are bad. No where in the confirmation, on the website is an option for you to cancel. They have a cancellation policy and contact customer service underneath your confirmation but no option to cancel. I read the reviews here where people had said the company is indecent in customer service, where they will not refund but instead give you store credits to buy more shitty quality underwear. I got nervous when I couldn’t just cancel and immediately contacted the company to resolve the situation, it was silent on their end for a few days but they had messaged me back this morning telling me it is too late to cancel as it is being processed for shipping. I purchase things online all the time, I have never come across an issue with cancellation while still in the processing stage. It’s still in their hands. I feel it should be easy to cancel. I already called to dispute the charge with my bank. I mentioned they seem fraudulent based on the reviews of their company and their products. With no option to cancel. I noticed as soon as I disputed it with my bank the company gets back to me on my cancellation request to deny it. But I don’t want shitty quality underwear that won’t fit me.

I ordered $40 worth of items from them 11_22. It was suppose to have 6-8 day shipping. They confirmed the order 11-25. It is now 12-28 and I haven't received anything. I reached out to them prior to 12-20 regarding this with no response. Then on 12-20 I opened a dispute with paypal which is still pending a response from the seller.

Well I knew better and still gave them business. Over a couple years ago when they first came about I was getting their subscription random service, till they all started falling apart after a few wears. Sadly loved their boxers so kept ordering those. Recently they advertised a sale of buy one get 2 free. I place an order for two pairs and it cost $50 which was a lot but I factored in the fact that I thought I was getting 6 pairs of underwear. They sent two and when questioned said they would send two more if I paid shipping. So they scammed me for shipping and yet still have yet to send them. I truly think this company is awful.

Much like most comments, my emails are being ignored. I was provided a partial credit for underwear that wasn't sized properly but the credit wasn't enough to replace the two pairs that didn't fit. I have not received a response from them since. It's disappointing because I thought that the boxers were a nice material, but after seeing so many reviews I'll be avoiding this company moving forward. As an aside, I also had the same issue that the items took a month to arrive because of items not being in stock.

This is a review of one-off purchases from Knotty Knickers, not their subscription (plenty of poor reviews on that available!). I've ordered from Knotty Knickers a few times over the years, in the hopes that they would improve over time but sadly they have not. Their underwear is sized really small and has very little stretch - I have to order 3 sizes above usual for these to fit! The quality of product is poor, a lot of loose threads and wonky stitching. For the price it is definitely not worth the money. On their website, Knotty Knickers claims to have a 14 day money back guarantee so that you can make sure you get the right fit - however, they will only offer store credit, and this will not apply to any offers or sale items, so calling it a 'money back guarantee' is just a lie. Further, when I contacted asking for a return/refund within the 14-day period, they ignored my email. On following up a week later, they replied agressively, claiming I 'missed' their email, forwarding a screenshot that showed they'd input my email address incorrectly. Further correspondence ended with them just resending generic, auto-generated responses and ignoring my questions/queries. Extremely poor customer service and unprofessional. Overall, would not recommend Knotty Knickers, even for one-off purchases. Low quality, poor customer service, and just a total rip-off.

DO NOT SHOP HERE - POOR CUSTOMER SERVICE. POORLY MADE ITEMS. REFUSED REFUND AND COMPANY DEMANDED ITEMS TO BE RETURNED, AND THEN REFUSED TO PAY TAXES. HAVE HAD A PAYPAL DISPUTE OPEN FOR WEEKS NOW. DO NOT WASTE YOUR TIME OR MONEY!!!!! SCAMMERS!

Awful - ordered several pairs in a size medium and only a couple fit. Some are too big and others too small. Offered credit note so ordered boxers in small (because originals were too big) and same design but different colours are all over the place. What's more is they recommend hand wash. Even the ones that fit look awful because of the cut. Don't waste your money. Cheap and nasty