We are an online store, and it has been two years since its establishment.
Knot wood (knot-wood.com) has 82 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Tanja van der W.
If there was a star less than 1 I would give that!!!! Lyers and scammers!! Parcel ordered and ‘send’ over a month ago and now all of a sudden it has been send a week ago??? They do not give a proper answer as to where my parcel is. DO NOT ORDER FROM THEM!!!!
Penny
I ordered a very strong hand vacuum that was supposed to be even vacuuming the water up from wide pipes, and also have a blow function. Instead they sent me a toy-ish vacuum that can not even vacuum dust. And doesn’t have a blow function. I said I want refund. They put me in a position like the problem was I just didn’t like the product. The product box has got a US address on the label. And they wanted me ship it to China. Shipping a fraud item back with an international post cost? I told them it was their bad intenon, sent the product photos that was shipped to me and their website listing. They only kept saying “post to this address and we will evaluate.” I asked for a shipping label for return. They didn’t. They’re always like ship it and we’ll evaluate. They don’t even take you seriously. They just shut you up at the sufficient timeframe they wrote on their return policy. So you run out of claiming time. My overall experience was frauded and conned. Period.
sylvia J.
I ordered a dragon egg on 25 November 2022 it arrived in Romania 1 January 2023 and was stuck. I contacted the company to be told my address was wrong I confirmed the address on the order receipt was correct, they asked me to wait a few days for them to contact the courier. When I chased them they said I needed to contact my local post office as there was a problem with the package. The tracking number given is for a Chinese Wanexpress courier what does this have to do with the post office and it is written in Chinese. BE AWARE KNOCK WOOD IS A FAKE AMERICAN FRONT FOR A CHINESE COMPANY DO NOT ORDER FROM THEM
D G.
Under British law a buyer has 14 days cooling off period After ordering an item within one hour I changed my mind and was told it had already been dispatched but they would sort it out when it arrived but they refused to honour my request thus breaking the law
MRS DIANA R.
I would not recommend this site to anyone, I ordered two pairs of thermal denim jeggings from them. The items took nearly two months to arrive which was too late to take them on holiday for the purpose I was buying them and when they arrived they were not as described, they were not thermal and they were not denim plus they were far too small. I contacted the company and although they apologised they would not offer a refund suggesting that I gave them to a family member or friend. I returned the items to the address quoted on the parcel and they advised me that this was not their address and that they would not refund me. This company is mis-selling
Anon
Do not trust these scam artists. They took $54 of my card instead of $45 and this has been logged with my bank as fraud.
Jorge L.
Not at all as advertised, bought a portable vacum cleaner, it doesn't really has power. They offered me to give me 4dlls back. I payed 30+ shipping and tax They said they will reffund me 10 dlls.
HT_Norway
I got 3 tights shipped 1,5 months that the order. They were too short and wished to use my return rights - they simply refused it! DO NOT BUY anything from these guys! They are not professional and just stealing your money without any customer service. They do not want to serve you with the right products, but just taking your money (76.92 USD from me...)!!!!
