KnockiesReviews of knockies.com

I ordered back in April and here it is in July and still haven’t receive my product. Tried to email them and no one responded to the emails.

The first pair I received did not function properly. However, after I contacted customer service, a new pair was shipped to me and work perfectly! The customer service was attentive, responsive and was very professional. Only good things to say about this company/product

In November 2019, I bought 2 pair of Knockies KP1 Wireless Bluetooth Earbuds and both are still working great, and the order was received promptly.Last week I ordered a pair of i10 TWS Wireless Bluetooth Earbuds as gift and it was received right away, and I just ordered a 2nd pair as a gift. No complaints from me!

Received earbuds that failed after 3 weeks. Still within the warranty period so I contacted them about a refund. Support dragged their delaying responses and requesting additional information for nearly 2 weeks until I was beyond the return window.

Basically when you try to reach them about your buds not working properly they just try to make this process as long as possible, hoping that you will "forget" that you ever bought something from them. They just promise "to get back to you within next XXX hours" and nothing really happens afterwards. If you knock on the door after some time it starts again, they ask you what is this conversation about, EVEN when they have the previous mail messages right under the reply... Nope, never again, don't give them your money.

I was skeptical at first knowing there are so many of these businesses... I reached out before I purchased and got all my questions answered to my satisfaction. That's what impressed me at first, just so I know what I'm going into. Although delayed during the COVID-19, I got a small discount for that inconvenience which was so cool and not expected what so ever.... Once I received them I understand what I was buying and was a bit frustrated. Turns out, I just didn't know how to use them and needed to be a bit easier on them. I reached out to their team (again) and got a response of how to better handle them within 24 hours. Overall, I've dealt with other big brand companies and this is by far up to par, for what they are offer.

Ordered the KP1 pro. Excellent customer service, needed to get in touch. Desmond had replied within 24hr and within 48hr everything had been sorted! Thank!

The order was delivered a couple of weeks late. They sent me a broken charging case and the customer care is too slow to respond. After a week, they replied that I should sent it back to them and wouldn’t provide the return slip for the international shipment. About the product, it’s waste of money to spend ~ $ 100 on such a crap. I fell for the reviews shown in one of the YouTube videos. I would not ever deal with this brand ever again.