adam R.
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⭐⭐⭐⭐⭐ I’ve been a loyal Knockaround customer for years, and this experience is exactly why I’ll continue to be one. When one of the screws on my custom sunglasses came loose and was lost after only a couple of months, I reached out hoping there might be a solution. Even though my custom pair wasn’t eligible for a standard warranty replacement, the customer service team took the time to work with me and offered a one-time replacement from the Torrey Pines Collection. Companies are going to have policies, but what truly sets them apart is how they treat their customers when something falls outside those policies. Knockaround’s team was friendly, responsive, and genuinely wanted to help. They made the process easy and left me feeling valued as a customer instead of simply pointing me to the fine print. A special shoutout to Sarah for going above and beyond. She was professional, kind, responsive, and made sure I felt taken care of from start to finish. Customer service like hers is becoming harder to find, and she deserves to be recognized for it. It’s easy to earn a customer once—it’s much harder to earn their loyalty year after year. Knockaround has done exactly that. Their products are great, but it’s the people behind the brand who keep me coming back. I’ll continue buying their sunglasses and recommending them to friends and family. Thank you, Sarah, and the entire Knockaround team!