KnockReviews of knock.com

In my experience, this company operates like a bait-and-switch lender. I would not do business with them again. I also have serious concerns about the authenticity of some of their reviews and whether customers are being encouraged to write reviews themselves. There appears to be a lack of accessible leadership when issues arise, making it extremely difficult to get clear answers or resolve problems. In my case, their handling of extensions created significant issues with my deals, and I was left without a clear explanation of how or why these problems occurred. Based on my experience, I would strongly encourage potential customers to do their due diligence before doing business with this company. I am also submitting a complaint to the CFPB regarding my experience.

I wouldn't recommend. The lending department isn't up front about what will happen after you settle on new house & your old house doesn't sell Then listing department isn't willing to make accommodations for the lack of communication from the lending department. Also difficult to get anyone on the phone.

At first I was optimistic about this program. Immediate emails and correspondence but keep in mind they run a credit report, gather your drivers license information (upload), ask for your purchase contract on the new home and other personal information and you upload photos of your current home that you are selling. Then there is the stall. You hear nothing at a time you are off the market (a requirement) and then I reached out to the loan officer and he states there is only one investor they are working with. RED FLAG. Says investor is concerned house has been on the market too long and that if I do this program I can't list my home until I close on my new home. I explain why I can't do that with no offer amount (the 6 month buy-out option) and then I just felt like this was not a bridge loan rather another i-buyer scenario so I state to them that I am putting my home back on the market and I did that night. Next day I reach out to the sales agent giving them an opportunity for an explanation of the program since they have so much of my personal information and a week later still no response. Called again today, no response. The latter is poor customer service if you can't explain what the program really is. DO YOUR HOMEWORK on these i-buyers. MOST, if not ALL of these types of programs (i-buyers) end up only offering 75% or less of what your home is worth plus fees. Logged in today and my loan is cancelled out but again, no follow-up on WHAT THE PROGRAM REALLY IS and yes, they still have all of your personal information.

Every day there was a new request for documentation. Lack of process and procedure to the point where it seemed totally random. Our contact was not helpful. If it wasn't for the efforts of our realtor and the Zillow rep this may not have gotten done.

This is a predatory loan. RUN FAR AND FAST.

I’ve already answered this in great detail. Working with your people has been one of the worst experiences of my life. I was treated as though I worked for you, and was not doing a very good job at that. I resent having tasks set for me on a dashboard. I resent the veiled threats for my “non-compliance,” which only indicated that I did not know what was expected of me or to whom I needed to report. As I do not work for you, I am unfamiliar with your hierarchy and terminology. I could have found a better work-around, but no one suggested that I had any choice. I had a few other options, did not even need to take out this loan. Instead, I paid a large fee to pawn my house pending closing on that house. I suggested to my realtor that she avoid working with you in the future.

They tell you they want your business, they will buy your home and then dont so you end up paying two mortgages. TERRIBLE business model - stay away from BRIDGE LOANS - Stick with Conventional and ARM's, this is a sour deal for anyone looking to sell. If you're agent is good, they will it within the 30 day period.

My name is Ariel, my Knock Lending account was 230618860, do not trust this company, before we signed a contract they told me that the value of my house was $ 370,000.00, that they have a proprietary algorithm that they use to determine an adequate price of the property , it was sent it to me on the knock Home Swap Purchase Offer, they called it a Contract Inducement . They do not send a professional appraiser, So, based on that price and the fact that my old house was paid off we decided to go for a house for 465 k, we knew that we would have a mortgage of a lit it more the 120k after all closing cost and commission would be paid off. We bought the new house with them, but things turned bad when we listed the house after we bought the new house for sale. We listed the house for 377K, Our Realtor agent did an independent appraisal that it came at 340 k and when we had our first offer for 377 k the FHA bank sent an appraiser that came back to a low 325K, I was furious with knock lending, I sent emails to all the people that were involved in our contract but they all were silent for two weeks, so , I demand an explanation and that was this agent named Jenn Nestor from Atlanta explained to me that Knock lending used our Realtor agent opinion to value our house , not the so called company proprietary algorithm as was send it to me on the contract, I can see a law sue right there . The FHA appraisal stopped the opportunity for selling the house to any FHA buyer for the next 6 months, so we lost the possibility to sell to the bulk of the potential buyers. It took us 6 months to sell the house to a final price of 345 K with a loss of 25K, we had to pay a late fee of $ 8215.01 and a total interest of $4456.41 for only one month that we passed the date line of December the 30th. But there is more, the average time to sell the house in Port St Lucie is 64 days, so from June 2023 when we bought the new house to Feb 2024 we had to pay over 12 K just to the interest to the new house without have the opportunity to send a big payment to the principal if we would have sell the house in a little than two months. Now the loss for using Knock Lending amounts to 25 K of the appraisal difference, $ 12,671.51 for the late fee and interest to Knock Lending and over $10 k lost to the interest only to the new house to the hefty loss of $47,671.51. Folks, I recommend selling the house first and buying it later. Knock lender made a profit of $7400 from us and still they do not admitted that they did not do anything wrong, in their mind they did not did anything wrong but I disagree, now the logical step is to find a lawyer that would like to take my case or go to the government agency that regulate Knock lending or do both at the same time. This is the name of the Knock lending employees that were involved in my transaction: Francine Bethune, Detoria Lomax, AJ Fontanilla, Heather Trautman, Allie McKinley, Jenn Fusion , Jenn Nestor , Trisha Schmidt,. But, by the way, AJ Fontanilla suggested to me that I should sell my house for 325 K, that it was my mistake. To answer the Knock reply, again , the only thing that was explained to me and it is on writing and signed by me and Knock is that the value of my house was done thru your Purchase Offer using your Property Algorithm , no that it came thru my agent, there is nothing in the Purchase Offer that the Estimated List Price was from my Real State Agent , it is on the FAQS highlighted in blue at the beginning of the document ".How is the price determined? Knock uses a proprietary algorithm that determines an adequate price, and this price is underwritten as part of your loan pre-approval" So they said