KnockReviews of knock.com

The only good that came out of this was that we did get our new home but when we started the process with Knock we were excited and how it was explained to us seem like a really good idea, Well that's not how it went they kept switching people working on our paper work and they didn't know where the other person left off we were confused half the time, then we thought everything was good to go packed up the old house got it ready to go on the market took everything we didn't need out of the house, then were told two days before closing we had to come up with 10k that we didn't have, we were stressed, my anxiety was threw the roof, we ended up loosing all of our equity of the new house to get 8k of the 10 and the seller gave 2k and they said they were going to give us a credit for all of the problems we had threw out all of this and they gave us $37.00 yes you read that right thirty seven dollars for a month and a half of problems of going back and forth having anxiety attaches, not knowing what was going to happen at all was only worth 37.00 dollars of credit to them, we lost a lot more than that threw this process with them. I would never recommend them to any one As of 10/20/2022 Knock took this issue very seriously and contacted us, we are very happy with the out come and the prompt response we received. and I would say even thought our experience was not the greatest the out come was we do have our dream home and now we feel like we were heard and that all of the troubles that we did have to go through did matter to them and that they stated that they were going to correct this so others will not have to go threw the same thing and I do believe that they will make these changes I would recommend people to use Knock with the changes made it is a game changer. Thank you Knock Lending for hearing us and rectifying this matter

[Update: Per Knock's reply, they are considering paths to resolution/restitution. I will update this review based on the outcome]. Imagine you find a house you love, the seller accepts your offer, you're under contract, all your stuff is packed, you've got time off work, and you're closing in 3 days. Then Knock calls and says - sorry, the loan isn't going to go through unless you can get an additional $25k that we forgot to tell you about until now. You don't have an additional $25k lying around. So the loan falls through, you lose the house, $12k earnest money, and there's no recourse. Welcome to working with Knock - where the line between legal and illegal is razor thin. You can have sterling credit, great income, get pre-approval, do everything that's asked of you on time and to spec, and Knock will still ruin your life.

Tobias Berry Working with knock has been a complete disaster for my family. We were pre-approved on June 18th. Here’s a quote that’s copied from the email I received “Your pre-approval letter is attached. This reflects a purchase price of up to $425,000 with a 20% down payment. We estimate that this scenario will not require you to bring any of your own funds to the purchase of your new home.” It seemed like every other day after that I was asked to provide some type of document. In a lot of cases it was documents that I had previously provided and some documents were being asked for so late in the process that it was obvious that the people working my case were unorganized at best. Here’s just a couple of examples. On July 20th, (6 days before when we should have been closing) I was asked to explain in a signed letter if there was damages to the house during a storm that happened in April. On July 22nd I was asked to send a signed letter to explain things like a $300 Cash app deposit that I received as a wedding present and a venmo transfer that my wife sent me to help pay for the earnest money. These request come often. It’s become a part of my morning routine to wake and see what Knock needs today. I was also asked to provide 2 months of bank statements and my earnest money information on July 22nd, all of which had been provided weeks ago on multiple occasions (May statement over a month ago). When my concerns about documents being asked for late in the process grew, I decided to contact a manager, Chris Quin. He and I talked and he agreed that some of the things I were going through was not right and informed me that because I’m moving to a new town as a teacher and will not have a paystub from my new school district that this was causing issues, but later in the conversation reassured me that it was going to be fine because of the contract I provided. We were supposed to close on our house on July 26th, however on July 22nd I was told that they would need an 11 day extension (after they reassured us that we were on schedule) along with a bank statement showing that I have 13 thousands dollars, some as reserves, some to bring to closing. We don’t have anywhere near that much money in reserves and Knock knows this. I was told that it was because my credit card usage has increased and the cost of our home that we’re trying to sell decreased. Our credit card utilization has actually decreased since we joined knock, and our loan advisor reassured me that our price decrease of our house would not be a problem. If we would not have received this reassurance, we would have kept the price the same and taken a different strategy like staging the house. He told me that instead of paying 20% of the down payment we would be able to pay 10% and some of the other money would be used to pay off debts. This all changed right before our closing date. Our realtor has called and left numerous messages for updates throughout this process because she too was concearned about how late Knock was asking for certain documents. She has NEVER received a call back. She ended up sending the title and contract to 3 different people, due to the lack of professionalism on knocks behalf. The sellers of the house that we were trying to purchase needed the money two days after our original closing date of July 26th. On July 28th, they decided to just keep our earnest money and rent their house out. I’m a teacher. I’m not loaded for cash. We’re in a new city with no place to live and down over 5k in cost due to earnest, option and appraisal cost. We’re going to have to ask for gifts to have the money to go towards new earnest money. After taking a couple days away from knock, my realtor tried to reaching out to try to fix all of this and move forward. On Friday, July 29th, we received an approval for 400k, not pre approval but clear to close! Just to find out days later that our loan advisor and loan processor no longer worked for the company. No one had even told us. We just had to keep reaching out to Knock constantly. After being assigned a new advisor, I aired my frustration to her and asked for her to have Chris Quin reach back out to me. After talking to her, she basically told me that he asked her to deal with it. Now they are asking us to start the process with Knock all over as if it’s day 1. Working with knock has been the worst decision of my life.

My wife I are business professionals. We considered using knock given the current market conditions. WE both opted out of emails. Both of us are enrolled in the national do not call registry. Since submitting our application we have each received 30 plus sales calls from different companies daily. This has affected my work productivity. This is unacceptable and a bold face lie. Do not complete the app electronically. Knock sells your information many times.

worked with a loan rep for over 9 mos. it.was only when we put in an offer we were told we had no credit activity if he had told us this we would of gotten a credit card 7 mos ago instead he waits until we get an accepted offer. we had to withdraw from sale. it was so embarrassing and disappointing wasted 9 mos of our time

Knock repeatedly and severely mismanaged the closing of my house, eventually forcing the buyer to cancel the purchase agreement. The best way to describe their services would be "devastatingly incompetent." They compounded the problem by lying about it. Then lied about fixing it. Then lied about removing the people responsible from my account. So if you want to work with incompetent liars, Knock is the company for you. Otherwise find literally anyone else to work with.

Currently going through what all the bad reviews have stated. I even questioned Knock on the “missing of the closing date” issue and was assured that processes have improved. Well, Knock missed one closing date and looks like they’re about to miss another one !! Needless to say while wanting to charge me a fee for their slow process and providing inaccurate closing timelines. All the while during this entire process, I’ve provided all of the required documents within less than an hour of the request. My credit is stellar, my income and job is solid. At this point, I think Knock just doesn’t want to do business! Terrible experience. Update: We are now 2 days past the 2nd scheduled closing date and I haven’t received an update from Knock. Finally closed on the December 15th! The concept of Knock is great but the execution of the concept was terrible in my experience. Opportunity for Knock internal process improvements!

So like many looking to purchase a new home but not able to afford(or be approved) for 2 mortgages at the same time,I did a little digging and found this company Knock,home of the home swap program. After reviewing the process ,thought it was a fantastic alternative to selling first,and then having to rent short term and move twice. After applying they reached out ,I was approved, and assigned a loan advisor.This is the point we're it all went downhill ,and probably should picked up on just how they treat their clients by the complete lack of communication or guidance ,in what is a complicated and unusual process compared to the standard purchase loan process. The first loan advisor ghosted me after the intial contact. Neither me or my Realtor could get ahold of her by any means of while attempting to put in offers in this extremely competitive market. We we're in need of an official pre-approval letter and even though I was approved ,it took 2 weeks to receive one. Communication,other than an occasional email replied to 6-7 days after we had sent it,was non existent.Having had enough of calling the corporate headquarters ,complaining and getting them to force her to respond,I demanded a new loan officer. They obliged,and the second loan advisor was far better at communication. They require a 45 closing window ,and immediately began fulfilling their document and invoice request,which I was told were satisfactory and feel free to put in offers. So we got lucky had our offer accepted and went under contract shortly after and was told that I'm not fully approved yet... after submitting the earnest money and paying for the inspections and appraisal ( knock requires you pay that upfront out of pocket). Again lack of communication both with me, and what seemed to be between departments, the loan officer team and underwriting team made this an absolute circus that left me jumping through hoops sending requested documents to multiple departments ,duplicate and absurd requests. As we had a gift fund from family I was asked to have them fill out a standard signed form stating as much early in the process. They said that's ALL that would be needed. After multiple inquiries as to what ALL needed docs and tasks on my end I would be responsible for,I would get a vague reply .A week later UW requested copies of my bank statements showing said gift deposited...ok I said,anything else? Nope they said. A few days later ,they requested a copy of the check. Having asked them if they needed that 2 weeks prior ,I shredded it. So they asked for me to obtain copies of my family members financial records and hand it over to them! I refused and they settled for the info they intially asked for. This is just 1 of countless of documents or tasks that they missed ,lost or showed complete incompetence and organization. 2 other separate instances of dropping the ball,not looking ahead and communicating internally led to 2 push-backs of our closing date,which cost our family money,unneeded extra stress and time wasted. If they were just slow , incompetent and uncaring ,like most companies ,I could forgive that.Deceitful business practices and employees that lie to your face constantly is quite another category altogether. Upon setting up my closing ,I was given the option to put down less than I originally intended. This seemed advantageous for 2 reasons. 1) Since we hasn't closed on the sale of our existing home ,some extra cash for moving and the unexpected seemed reassuring. However, this was only an option for me because I was told Knock allows you to recast your loan terms after the sale of your home and 60 days has passed.2) I would be able to take our profit from that sale and apply it the principal and get my monthly payment and equity to a comfortable range...seemed like a great plan from Knock. I asked ,hey what happens if you guys sell my loan before the 60 days ,as recasting is crucial to my lower DP decision, and a monthly payment that is comfortable for our family, so if that could happen please tell me and we can readjust the numbers so I won't be put in a bad situation financially. I was told that never happens and they would not be selling my loan before I could recast ...7 days later I received a notice from another bank welcoming me as a client since they had just purchased my loan form Knock! I am now unable to adjust my loan numbers and forced to re-finance, costing me untold stress and money, which could have been completely avoided if they hadn't lied to my face. I was taken advantage of by this company ,and don't want to see anyone else in my situation or having to deal with thIs level of incompetence and deceit. Look for alternatives, or sell first,rent then buy,despite the perceived convenience, it is anything but. I have never had a worse experience .