Knife Country USAReviews of knifecountryusa.com

Response from Knife Country USAJul 3, 2025

We try our best.

Response from Knife Country USAJul 5, 2025

Hi JJ, Thank you for the update and for giving us the chance to make things right—I really appreciate you reaching out via Facebook and allowing us to resolve the issue with the broken knife. I'm truly sorry for the condition it arrived in and the delay in getting back to you initially. We never want a customer to feel ignored or stuck with a defective product, and I’m glad we were able to get the refund processed. Your feedback is important and helps us improve both our quality control and communication going forward. Thanks again for your patience—and for updating your review. I hope we can earn that last star back with your next experience. Best regards, Josh Terryah Owner, Knife Country USA

Response from Knife Country USAJul 5, 2025

Hi Eric, Thanks for taking the time to share your experience—and for your honesty. I’m glad to hear the items arrived safely and in good condition, even if the shipping timeline wasn’t as clear as it should have been. We do our best to ship quickly, but I agree that tracking delays with USPS can sometimes make things more stressful than they need to be. We appreciate your understanding and your balanced feedback. If you ever need anything in the future, we’re always here to help—and we’ll work to make your next order even smoother. Best regards, Josh Terryah Owner, Knife Country USA

Response from Knife Country USAJul 5, 2025

Hi Robert, Thank you for the great feedback! I couldn’t agree more—having a solid safety kit is essential, and I’m glad we could help make the search quick and easy for you. We’re proud to offer a wide selection and even prouder to have customers like you who prioritize preparedness. Appreciate your support, and we’re here whenever you need us again! Best regards, Josh Terryah Owner, Knife Country USA